Sony Ericsson / K850i — Problem with the Service center in bangalore
sasi kumar from bangalore
i have taken my mobile to the service centre for sony ericsson.they checked it out and told me its mother board problem and it will take 40 days for replacing that.see i have bought it in mobile store on jan2008 the very next month i had software problem in my mobile then i got the software updated again for the next month i had problem in the data which got erased automatically then i took it to the service centre. the next month onwards i was facing a problem while calling in the display its showing calling but the person on the other side has picked up the call this much slow it was even then if i free my memory space. from the day of purchase i face one or the other problem. in the first month itself i requested for a repalcement but i didnt get ..buying a mobile for Rs20, 699 that i should keep on hanging on with the service centres. i have lot many works. i cant take it for service every day .is this the mobile service done by sony ericsson . if iam going for for replacement which will take 40 days what will i do for the 40 days . is that i should buy another mobile even after spending Rs20, 699 on mobile. my request is to provide me with spare mobile till my mobile gets repaired or make the repairing done very soon.
i has been past one month i have submitted my mobile to service center in bangalore marathahalli..still now they havent got it repaired each an even time i call them they give excuses saying that today it will happen tomorrow we will give u hand set but the next day when i call the same thing is happening.i loose many contacts since i am not using my mobile for past one month.they have been telling that we have ordered for new mother board.next day they tell we have recieved defective mother board so they will order again .i told ok
but next time when i went they told new motherboard has come but camera was not there. have called customer care for more than 5 times but no response . lastly i spoke to ritesh on wednesday (16/7/08).
Ritesh gave confirmation that he is responsible for getting handset on friday but today also i dint get handset.
is the sony ericsson providing duplicate models . such a branded company giving these kind of products and service to the customers really got vexed with sony ericcson. atleast take some neccessary action on the service center in marathahalli in bangalore..