Sony Ericsson Mobile — faulty handset

Sony Ericsson Mobile — Many issues in handset and 2.5 months its with service centre

Dear Sir,

I raised the issues and escallated to sony ericson helpdesk and with all other way but no final resolution is coming for complaint, the details of the complaint are -

Handset Mobile Details -

A) Model No. - K850i
B) IMEI No.[protected]
C) Date of purchase - 25.03.09

Service Centre Complaints No. -

A) 309BE110129
B) SE309PE110396

Raised complaints thru internet on 6th Sept'09 no issue resolution than thru phone 25th Sept again no issue resolution.
Please help me in getting the replacement of handset along with compensation of not resolving the issue on time which forced me to go for a new purchase of handset.

regards

Nirmeesh Godha
+91 [protected]

Sony Ericsson Mobile — Faulty due to non standardised Material

Dear Sir,

Kindly go through following mail & reply which I have forwarded to Sony Erricssion Customer Care but they are denying to give warrantee.

From: shreeshail metri <[protected]@yahoo.co.in>
Subject: Complaint
To: questions.[protected]@support.sonyericsson.com
Date: Thursday, 3 December, 2009, 12:52 PM


Hi,
I have been facing numerous problems with your service centres for the mobile which is still under warranty. If I go to one service centre, they have been telling that spare part is not available here. They are diverting me to go to other service centre. Even ther I am getting same kind of reply, one more thing is that, they are not telling how much time it will take to get repaired. (Indifinite time)

First time when they repaired wrt workorder no:SE309AT211525, the problem was still exist and they asked me to use for 2-3 days. They asked me to bring back, even after using 2-3 day if problem still exist.

The problem still exist and I have again visited service centre wrt workorder no:SE309AT211849. Now they are telling that some sliding strip has gone & it cannot be replaced under warranty. The problem is same, & this time I am getting this kind of response. This is worst response, I have ever seen with any of the service centres. They have not even taken my mobile this time, they returned it back to me.

Within the 8 months, if such problems arises again & again. How could a customer believe on your products quality.

I have been using even other company mobiles & also visited their service centres but never seen this kind of response.

So could you please tell me how to go ahead with this problem. I have attached all the documents for your reference.

Early response with proper solution is appreciable.

Reply from Sony Erricssion

Dear Customer,

Thank you for contacting Sony Ericsson Contact Center.



With reference to your Workorder no. SE309AT211849, we would like to inform you that your handset is tampered so whatever repairs will be done are going to be on a chargeable basis.


Please note that the phone would be repaired under warranty provided no physical or liquid damage is found within the 12 months from the date of purchase. In the event the phone is assessed as such, the limited warranty is void. In this instance since your Sony Ericsson mobile phone is assessed as liquid damaged, you will be required to pay for the service charges on the phone plus other repair charges.



Best Regards,
Verma, Ankita
Sony Ericsson Contact Center

Hence kindly guide me & solve my problem at the erliest because my handset is not tampered or the fault is not due to liquid damage & warrantee is there for next 3 months till 22/03/2010

I am attaching herewith all neccessary documents for your ready reference.

Thanks & Regards

IMEI/SERIAL NUMBER:[protected].One of the biggest Mistake i have done in my life is to purchase sony ericssion mobile, it has been 4 months i have purchased this mobile and i have invited problems or opened pandora box of problems.
and the franchise center which repair your mobile are nothing less than dacoits, inspite of having warranty still they suck my blood for money , will definately go to consumer court and teach you a lesson

Sony Ericsson — Mobile Clarity

last week I bought the sony ercission elm mobile. The display clarity is very low when compared to the lower end other sony mobiles. I went to service center, asked about this issue, but they told me" this elm has low clarity than other models". I am really shocked that kind of poor response from customer care.I need the justice. I dont want this kind of defective mobiles. I spend around more than 8000rs inr for that. Otherwise take this elm and replace with lower end model.

Sony Ericsson — Faulty Handset-Bad after sales service

Dear Sir

I had bought a mobile handset of Sony erricson, model Spiro-walkman
series, in the month of November 2010. And the warranty period is for
a year.
Just after 3-4 days some technical problem occurred. My cell started
freezing. I contacted the dealer from where i'd bought the handset, he
said its a new handset sometimes these error occurred, it would be fine
with the usage. But nothing happened, on my visiting again, the dealer
guided me to visit any service station of sony erricson.
I called up several times at customer care then one fine day they
guided me to visit a service station at Dwarka, as i am keeping up in
dwarka, after visiting the said address given by customer care
executive, i found there is no sony erricson service station
available. It had closed long back.
Then again I started calling at customer care center but havn't got
any solution. Then I found out that there is a service station in GK,
new delhi. When I visited there, the executive there said there is
some software up gradation needs to be done. I left my cell there for
few days, then when i received my handset there wasn't much difference,
after using it for few days again same problem occurred. It again
started freezing and goes blank. Then again misguidance from customer
care center followed for few months.
Then finally they guided me to visit a service center in gurgaon. I
visited there and again the executive said some software uprdation
needs to be done. He did some upgradtion, but I am landed with same
problem and disappointment.
I am not able to write to any sony erricson higher official as their
e-mail IDs are not mentioned on their website.
I am cursing the day I bought this set. The cost of visiting their
service station time and time again is now crossing the cost of the
handset itself.
Pls help I want my cost of handset along with the cost for the
harrasment from them

Thanks!

Sony Ericsson — Faulty Mobile Sold

I Purchased a sony ericsson W150i on 8th of Aug 2011 from MNM Trading Solutions Pvt Ltd Gurgaon . I was told by the dealer that I can download the songs & other applications through net but on the very first time of downloading the songs the mobile got switched off. I went to the service centre & I was told that the software has been currupted.
I just need to know that being one of the bigger brand in the mobile sector, these are the pruducts you are selling to your customers. I am very fond of sony ericsson phone sets but by this product I am really very disappointed.
I hereby request you to please either help get my phone set repaired or get it exchanged, so I can get away from this problem.
Harish Kumar
[protected]

Sony Ericsson — faulty mobile handset

1. Purchase date : 17/09/11
2. Purchase location : sony world aamritsar
3. Cost of the product: 4300/-
4. Receipt/invoice Number : 102221
5 product. serial no. 4181675
5. IMEI number:
6. Complaint/Job Sheet number if any (complaint reffrence number) : 92645726
7, product name : spiro w100

even after submiting my mobile for repair at sony care canter ,my mobile is still not functioning properly , company is refusing to replace my mobile