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[Resolved]  Sony Ericsson Satio U1i — Touch screen and battery working problem

Sir;

I am using your satio mobile. Now the display panel is not working and
is under warranty. For getting service I contact the service centre
[protected] at cochin as per information given in your website.
When i call to this number they told that this number does not exist.
I am staying 105 km away from the nearest service centre. So please
help me to resolve the problem. In addition to the above problem the
system is frequently hang up.

I am using your phone for the past 10 years ( t68/ k700/ k750/ k790/k810/satio)


Awaiting for your reply at the earliest.


Service centre address given in your site.

SHOP NO:B56, FIRST FLOOR, G.C.D.A COMPLEX, MARINE DRIVE,
682031 Cochin
Phone: [protected]
--
[protected][protected][protected]
Lyjo Joseph
LSoft Technologies
AGP X /1260 Vivekanandha Nagar
Opp. Police Station
Adimaly, Idukki
Kerala - 685 561
Mob : [protected]
Reply:

Dear Lyjo,

Thank you for contacting Sony Ericsson Contact Center.

With reference to your mail, we apologize for the inconvenience caused to you.We comprehend your sentiments over the delay in contacting you.We would request you to visit the service center again and submit the handset there and after submitting the handset please provide us the Job sheet details, IMEI number of the handset and address of the service center, so that we can escalate the case to our concerned department and try to provide you the best possible solution.We would also request you that if the service center is not submitting the handset then kindly give us a call from the service center itself on our toll free number[protected], so that our contact center executive can talk to the service center engineer to resolve your problem.

Reply
As per your requirement I am sending the details.

Work Order No : SE311TH111703
Model Name : Satio U1i, Color Black
IMEI No : [protected]
Service Centre : Accel , Swiss Time House, Shop No B56, First Floor , G C D A Complex, Marine Drive Contact No :[protected]

Current Problem: Touch Not Working, Call Dropping, Frequent Hangup

For Information I have attached a copy of bill.

Awaiting for a positive response.

Lyjo Joseph
Mob: [protected]
As per your information i have given the handset to service station. They told me that the spares are not available now. Please bring handset after two weeks.Can you please suggest me an alternative solution for the same. A copy of the service request form is also send with this mail for your kind considaration.

Please help me

Lyjo Joseph

sir;
3 times I had visit the service centre (details given in previous
mails) for solving this issue. They repeatedly told me that they have
no stock of touch screen, please visit after two weeks( every time I
visit the service centre)

Now i can't use this phone. Please take any action for the same (not in mails).

Please tell me which service centre is ready for solving my issues
(Prefer Cochin/Kerala)

I have already complete 2 months with this issue under the warrenty period.

Waiting for a positive action

Lyjo Joseph

Sir;

Nobody respond for my mail dtd June 1st 2011. Please assist me to use
my mobile in good condition. Once again I am sending a copy of the
Service request form for your kind consideration.

Yours truly
Lyjo Joseph
Mob : [protected]

Sir
As per the information I have contact the service centre ([protected] - Cochin Service Centre). They told me that they have no stock of touch screen. They have already so many pending in this case. They told me to come after 1 week. Before coming please call and confirm the parts. What I do.......... This is your service centre status. This service centre is 120KM away from my office and only ordinary bus service is avaliable to reach there; it will take 4 Hrs journey.

So I beg you; please assist me in humanitarian considaration.


Lyjo Joseph

No body (company people) suggest any solution for the same. The worst service providing mobile company is sonyericsson in my last 12 year experience. So i suggest you that no body purchase the product.
Touch screen and battery working problem
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

Sony Ericsson Satio U1i — Iam worried please help me

Hai

Respected Sir/Madam,

Iam Hemanth Tummala working in Bangalore . I purchased a phone in the month of August 1st 2010 ,(( its Sony Ericsson Satio U1i) . I paid 25000 rupees for this phone and the very first day itself the charger hasn't worked hence went to Sony service center which is located in Jayanagar ,Bangalore . later the worked well till 8th June 2011 and i got prob later on 9th june 2011 the phone on's for only it works for only 2 or 3 minutes and later i can see only Sony Ericsson display on the screen . As I was at my home town I came back to Bangalore on 13th June 2011 and went to the service center on the same day and informed them the prob, the service center guys said that the they cant fix the problem and should send the phone to Chennai I agreed and gave the phone to them. Later on 27th june 2011 I received a call from the service center saying that your phone is ready and u can collect the phone, as i was busy on that day i went to collect the phone on 28th of june 2011 . The service center is almost 20km from my place because i stay in Electronic City which is far from the city . I went to the service center collected the phone and came back home when i tried to insert the sim its not accepting. I tried with 3 sim's but still the same I went back to the service point and showed the phone to them again they informed me that should send the phone to the Chennai and they requested me to wait for 7 days which i did but till now i have not received the phone . I am calling to the Service center daily but they are not even reposing properly I even called to Chennai person even i didn't get proper response from them.

Why I am worried is I am not a rich person I am working in Bangalore and my monthly income is 12,000 rupees , I saved the money monthly and i brought that phone , I am asking them to replace the phone with new phone because its under warrant and there is no mistake from my end . from 1 month there is no phone and I borrowed a phone from my friend and the warrant will be finished by this month end .

Please help me out in this matter as i told u before I am a normal middle class person and cant loose the phone as I brought the phone with my saving's. My phone number is [protected]

Regard's ,
(Hemanth Tummala)

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