[Resolved]  Sony Ericsson Satio U1i — Touch screen and battery working problem

Address:

Idukki, Kerala

Sir;

I am using your satio mobile. Now the display panel is not working and
is under warranty. For getting service I contact the service centre
[protected] at cochin as per information given in your website.
When i call to this number they told that this number does not exist.
I am staying 105 km away from the nearest service centre. So please
help me to resolve the problem. In addition to the above problem the
system is frequently hang up.

I am using your phone for the past 10 years ( t68/ k700/ k750/ k790/k810/satio)


Awaiting for your reply at the earliest.


Service centre address given in your site.

SHOP NO:B56, FIRST FLOOR, G.C.D.A COMPLEX, MARINE DRIVE,
682031 Cochin
Phone: [protected]
--
[protected][protected][protected]
Lyjo Joseph
LSoft Technologies
AGP X /1260 Vivekanandha Nagar
Opp. Police Station
Adimaly, Idukki
Kerala - 685 561
Mob : [protected]
Reply:

Dear Lyjo,

Thank you for contacting Sony Ericsson Contact Center.

With reference to your mail, we apologize for the inconvenience caused to you.We comprehend your sentiments over the delay in contacting you.We would request you to visit the service center again and submit the handset there and after submitting the handset please provide us the Job sheet details, IMEI number of the handset and address of the service center, so that we can escalate the case to our concerned department and try to provide you the best possible solution.We would also request you that if the service center is not submitting the handset then kindly give us a call from the service center itself on our toll free number[protected], so that our contact center executive can talk to the service center engineer to resolve your problem.

Reply
As per your requirement I am sending the details.

Work Order No : SE311TH111703
Model Name : Satio U1i, Color Black
IMEI No : [protected]
Service Centre : Accel , Swiss Time House, Shop No B56, First Floor , G C D A Complex, Marine Drive Contact No :[protected]

Current Problem: Touch Not Working, Call Dropping, Frequent Hangup

For Information I have attached a copy of bill.

Awaiting for a positive response.

Lyjo Joseph
Mob: [protected]
As per your information i have given the handset to service station. They told me that the spares are not available now. Please bring handset after two weeks.Can you please suggest me an alternative solution for the same. A copy of the service request form is also send with this mail for your kind considaration.

Please help me

Lyjo Joseph

sir;
3 times I had visit the service centre (details given in previous
mails) for solving this issue. They repeatedly told me that they have
no stock of touch screen, please visit after two weeks( every time I
visit the service centre)

Now i can't use this phone. Please take any action for the same (not in mails).

Please tell me which service centre is ready for solving my issues
(Prefer Cochin/Kerala)

I have already complete 2 months with this issue under the warrenty period.

Waiting for a positive action

Lyjo Joseph

Sir;

Nobody respond for my mail dtd June 1st 2011. Please assist me to use
my mobile in good condition. Once again I am sending a copy of the
Service request form for your kind consideration.

Yours truly
Lyjo Joseph
Mob : [protected]

Sir
As per the information I have contact the service centre ([protected] - Cochin Service Centre). They told me that they have no stock of touch screen. They have already so many pending in this case. They told me to come after 1 week. Before coming please call and confirm the parts. What I do.......... This is your service centre status. This service centre is 120KM away from my office and only ordinary bus service is avaliable to reach there; it will take 4 Hrs journey.

So I beg you; please assist me in humanitarian considaration.


Lyjo Joseph

No body (company people) suggest any solution for the same. The worst service providing mobile company is sonyericsson in my last 12 year experience. So i suggest you that no body purchase the product.