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[Resolved]  Sony Ericsson / W302 — Problem, the next day of purchasing

Hi all,

I purchased W302 serial no:[protected] on 13/12/2008 in Mobile Store, Thandiarpet, chennai, India.

Problems I come across of that

1. We charged more than 8 hrs as per the store instructor, but it doesnt charge.
2. Loud Noise during talk, Mic problem I suppose
3. Incoming Ringtone not audible, Cant even hear someone called

I didnt check other features of that, Still may be more.

I argued with mobile store for replacement the other day of purchase, but in vein.
I gave my W302 to Accel Frontline Global IT service, Greams Road, Receipt no: 806852 on 15/12/2008 for replacement, but argued and taken for service.

Accel Frontline persons told me they are not supposed to replace, they will observe and identify the problem, report this to sony. Is that true.

I am really worried about my 6 day old and 1 day old used mobile. Here in Accel anytime they are saying server down and not entried. This is not customer issue and service is very poor.

And I came to know that service centers are replacing old parts in that. I dont wanna use old mobile, for that i can go for 2nd hand model or any korean set.

Finally I need a new w302 replacement, What is the procedure.

So many of them are suffering like this and In my family circle itself I am the 3rd victim, So please dont buy any costly models as they are not manufactured properly.

For your reference : Accel Frontline:[protected]
Complaint marked as Resolved Aug 14, 2020
Complaint comments  3 CommentsShareTweet


i also bought the same mobile..

1) Neither themes were supported on my mobile
2) Very low ring volume
3) They didn't gave the installation disc.
4) compared to other sony ericsson mobiles the processing is very slow in case of this w302.

If find the solution please inform to my email address.
W302 has several problems:
1. It hangs frequently if you are operating in an area where network coverage is low
2. It often goes No Network. You have to restart it to get the n/w back.
3. Display corrupts and phone crashes at times
4. Number keys stop working at times!!
5. Speaker-phone voice quality and volume is very low.
6. Messes up the dialing at times by dialing wrong number.
while purchasing any phone you should see its features
w302 doesn't have many features
1.applying themes
2.low sound output
3.low voice quality
good thing is that its looks are great, fantastic finishing work, many o[censored]s might not be knowing even i came through sources that it took 2 yrs to make its body(designing part) it was a custom design specially designed for an expensive model it took 850000 SEK approx india's 50, 00, 000 RS.
because of the heavily designed model the cost became expensive.
i think its a grt phone designed by a grt engineer.
almeida snedden -IIT (VJTI).

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