Sony Ericsson W580i — Very poor Customer Service
I bought a Sony Ericsson w580i Mobile phone on 08/12/07. Just after one week the set was dead....
Immediately I went to the sony ericsson service centre (Shyam Electronics) on 15/12/07.
They said that the PCB was out and they told that it would be replaced as soon as they get it from sony ericsson company.
After one week also they say the same thing that They did not get the spare yet from the company.
To enquire this I called Sony Ericsson Customer Care, Chennai on 22/12/07 by 10.00 am. There one lady name THANUSHREE took the phone. She did not respond properly ....
When I again called her she cut the phone. I thought may be technical problem and tried from another phone. Immediately she only took. As soon as i said my name she again cut.
Is this the way Sony ericsson providing customer service? Really very much unsatified with the service.
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