[Resolved]  Sony Ericsson W580i — Very poor Customer Service

I have got a Sony Ericsson mobile set Model no. K610i from Germany whose IMEI No. is [protected] which I cannot in India. Please suggest me in details.

Sony Ericsson Mobile Phone — Extremely Poor Customer Support

Hello,

I had a T700 Sony Erricson handset that was troubling me with frequent call drops. I had given it for problem fixing earlier wherein the service center just upgraded the software. This didn't resolve the problem. So, I had to give it back to the same Service Center (Ccom Services, Eternity mall, Thane (west)) on 12th Feb. Then in the first week of march i was told that your handset's mother board is having a problem and so we are giving you a different handset. The handset they offered was an old handset and carried no warranty. So, if something were to happen with this handset then there was no way I could go back and get it repaired. I didn't accept this and requested the service center that either they fix my original handset OR give me a new phone with warranty. After this there was absolutely no communication from the service center and everytime I call them up now they update me that your handset is in transit. This is definitely not the kind of service and support that I expected from a brand such as Sony.

I have still not received my phone and hence wanted to bring it to the notice of the consumer forum.

Thanks,
Samir Shrouti

Hai. I have the sony w580i model cell. It have problem in it's display.? how much cost it was.? Will u plz tell the cost sir.?

W580 — Useless Service

I had bought a new handset W580 on 20th February 2010. Its around 10 months the mobile is still having lot of complaints. I had given the handset to your authorized service center, where they had provided world most worst service. I haven't faced such kind of service from any of the other service centers.
Even after the last service am facing issues in mobile.. Mobile is not getting charged even charging. I tried replacing with the new battery, which cause the new one to be failed.

Could anyone from your frm can provide a solution for this.. Now its around 11 months i haven't properly used this handset...

Sony Ericsson — Brand new mobile given for service is still with the service center

I had given my new phone which was bought on 31sf of May 2011 for repair on 8th June 2011.
The WorkOrder number is : SE311SS211118.
The service center people told me that the mother board has to be replaced and they said that I will get back it in 7-10 days.
I raised a complaint with the customer care people on 10th of June asking for the status and from then I am calling them everyday and I am getting a standard reply " You will get it in 2-5 days and Thanks for calling".
When I want to speak to any higher officer also they are not giving me their number.
Complaint ids: 90529937, 90593801.

I have not faced a worst customer care than this, first of all they don't understand english and cant speak properly too. I am wasting a huge ampount of money on calls since it is STD.

Can anybody help me how can I raise a complaint against Sony Ericsson itself or get me back my phone at the earliest???

I am disgusted with sony ericsson.

Sony India — About headphone

Sir, i have bought a head phone on November 2014. But one of its speaker is not working.. As it is in warranty period. So from where it will be repaire??

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we are repair all types of SONY lcd tv and led tvs ..... contect -[protected]

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