[Resolved]  Sony Ericsson W595 — Display problem

Address:Chennai, Tamil Nadu

Dear Sir,

I have purchased my mobile on date 30/8/2009 after a month i my mobile had display problem and on December 7,2009 I gave the mobile for service in your service centre Accel Frontline Services for display problem, they gve me one weeks time but returned my mobile on December 28,2009 Work Order No SE309AGR18698, they told me that it was some display problem and they have changed the display, then again i had the same problem and again I gave my mobile for service on 26 Febraury 2010 they gave me the mobile back on 10 March 2010, whwn asked about the problem they informed that there is some display problem and it has been done again I had the same problem and I went and asked them what the hell they are doing with the mobile and told them to replace the mobile they told me nothing can be done now again I have the problem in display the display is blank. I would like to ask you how many times I have to give my mobile for service to you for the same problem right from the date of purchase I am having the same problem I bought the mobile only for using and not for giving it to service and it is your duty that once the mobile is given for service the fault should be attended perfectly but this is not done. So,Kindly take necessary action and inform your service centre to replace my mobile,Mobile bill copy and service centre bill copies attached with the mail.
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Aug 14, 2020
Complaint marked as Resolved 
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I have been enduring this problem since I purchased it(in 14000 Rs). I bought the cell on 25th Dec '08. The first problem occurred in Aug '09 . I submitted it at the service center on 22/08/09. There they told the problem is due to liquid damage, which was hard to believe for me. Because nobody else but I touch my cell and I was using it very carefully. Still I ignored it and gave to them to fix it without guarantee claim, as they put forth some useless reasons like sweat might gone into the cell resulting the damage ..etc... etc, which was very irritating, I swear and I was charged for 1600 Rs. I got it after a month i.e on 24th Sept and that night itself I again got problem. I tried calling them up the next day. But it was closed for some days because of Durga puja. Then again I went to the service center, but on that day even it was closed. Finally I submitted it on 10th Oct and told them to fix them properly and quickly. They told that it 'll cost me 2600 Rs, to which I agreed but again reminded them to make it fix as early as possible. The greatest thing was I got my cell on 8th Jan 2010 after three months. When I was calling them about the status one single reply I was getting ... "Sir, it's pending for parts" and after delving further into this I found out that actually I heard that the production of this phone has stopped or slowed down as well as for the parts.Don't know how true is the previous line but can you believe it? It took 139 days(22nd Aug '09 - 08 Jan '10) and 4200Rs(30% of original cost) to fix a cell properly and that too it lasted for 4 months. Now on 30th May '10 I again got the display problem. I am frustrated with this brand and especially with it's post purchase service. One thing I know for sure that I am always going to advice my friends, relatives, coworkers and other acquaintances not to purchase Sony Ericsson.

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