[Resolved] Sony Ericsson W910i — bad customer service
Ggyan prakash goel
i purchased a sony ericsson w910i mobile from a mobile store in kolkata. after one and a half weeks it accidently came into contact with water.i gave it to a sony ericsson certified service centre in kolkata, the address of which is mentioned below.i gave the cell on 3.12.2007.the manager of the shop told me that the problem will be resolved in a week and you will get the cell by next week i.e. by the second week of december.they also told me that the motherboard will be replaced and it would be warranteed for 3 months and the expense would be around Rs 19,00.till now i have not received the cell and they are also not telling me anything regarding it.they keep on extending the date by one week and it is now over 45 days.the IMI number of the cell is [protected] and the battery serial number is 0093481.when i call the service centre they tell me that my cell is in the sony ericsson head office in delhi but they never give me the contact number and the address of that head office when i ask them to do so.the job sheet number of my complaint in the service centre in kolkata is 6299.please take the necessary action so that i can get my mobile back at the earliest possible.
the service centre name to which i had given the cell is
Babli Media Service Centre
106/A Raja Dinendra Street
Complaint marked as Resolved Aug 13, 2020