Sony — Laptop is not working fine

Dear Sir,

Our service team is already in touch with you for this concern. Please follow the guidelines shared by our team so that your concerns can be resolved as soon as possible.

For further communication on this issue, please contact us at our official direct toll-free no.[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

Hi,


The service is given for me but the problem is not resolved permanently and it is solved temporarly and created a new problems and hope the sony will replace me a new laptop asap and call me up on [protected].



Regards,
Surendra.

As per the given complaint the teamhas been responded and came to my house, updated and verified. As the problem is displaying randomly and wi-fi is not connecting in that laptop and it is verified by your concerned person but he told me that the concerned person is in leave and he will come and check but after that there is no reply and pls replace me a new laptop and i am not satisfied with the service provided by sony and i never expect from sony and even i am facing the problem the laptop is not replacing and i wanted to escalate this issue as high priority if not resolved



Hope, the reply will be asap and call me on[protected].Please replcae me laptop for not creating problems again randomly..




Regards,
Surendra.

Hi,


I wanted to question you is the mouse will hang or struck and a network connection will block by antivirus and when i gave it for servicing the issue is green border appearing while watching video is that because of harddisk and the staff has changed the harddisk in my new laptop and i was facing the problems from then and from then my laptop is in service center its self . Is the staff thinking that we can bluff the customers and solving temporarly . Please verify and give me replacement. Call me on [protected].
As per discussion with naveen we went to the office and still is not
working and they are saying it is blocking by anti-virus given by
sony and i think it is not the problem and if it is that with out
rectifying the problem they called me and told it is rectified you can
come and take the laptop. Without solving the problem they are
bluffing the customer and i didnt expect this type of worst service
from sony and i dont suggest any one to buy sony laptop from now
.Please verify and give me replacement to avoid problems further for
me..and i wanted to escalate this issue can u pls give me the mail id
for that asap





Regards,
Surendra.
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On Tue, Aug 7, 2012 at 3:33 PM, Sonyindia.[protected]@ap.sony.com
<Sonyindia.[protected]@ap.sony.com> wrote:
> Dear Mr. Surendra
>
>
>
> Greetings from Sony India !
>
>
>
> We thank you for patronizing Sony Products.
>
>
>
> This is in response to the discussion you had with our service personnel
> regading the VAIO VPCEH25EN.
>
>
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> As per the feedback from our service personnel, Mr. Naveen we note that the
> drivers has been updated and the product is working fine.
>
>
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> May we request you to inspect the product and take the delivery of the same.
>
>
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> Thanking you and assuring you best of our service support always.
>
>
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> With Warm Regards,
>
> For Sony India P. Ltd.
>
>
>
>
>
> P.Sushmitha
>
> Regional Customer Care Incharge
>
> Customer Centric Division
>
> Chennai