Sony / LCD TV — LCD Panel defect
To, 8 September, 2012
Mr. Kenichiro Hibi,
Sony India Pvt. Ltd.
A-31, Mohan Cooperative Industrial Estate,
New Delhi – 110 044.
Sub: 32” Sony LCD TV panel problem.
I had decided to buy a LCD TV and a Home Theatre System in Oct-2009 for my family and chose SONY from Sony Center, Salem, Tamil Nadu (LCD TV Model No: KLV – 32T550A IN5 on dated: 18/10/2009 vide bill No: SLM/4345, from Sony center, Salem – Tamilnadu). I did not even evaluate other brands available in the market at the time of my purchase decision as my belief on SONY brand for its uncompromising quality and service level was very strong.
However, a thin line started appearing suddenly in middle of my TV Screen horizontally and the color below the line was not natural as that of SONY’s. When I logged a complaint on 10th July 2012 with Sony India Care and taken the TV to SONY service center at Salem, Tamil Nadu, I was asked to pay Rs. 12,363 for replacing the LCD Panel without giving any reasons.
Though I understand the warranty period is over, it is highly unfortunate that SONY’s LCD Panel has failed with in such a short life span and making me shed huge amount for repairing the same.
I regret to inform you that this incident shattered my strong belief on SONY quality.
Hope an appropriate action taken by SONY India will help in retaining a loyal customer.
Thanking you for agreeing to my request.
Mobile No: +91 [protected].
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