[Resolved]  Sony / LCD TV — LCD Panel defect

Can someone send me the email ID of Mr Kenichiro Hibi?

A gentleman from Ahemdabad called me up, saying the Engineer would visit me again to resolve the problem i have with my LCD. Guess what...he came & repeated the same story without giving me any solution. I'm getting so frustrated that i feel like throwing my SONY BRAVIA LCD out of the house...this is what Sony is...people from the company talk big and deliver zero. Wonder how things are running. But I won't let others get cheated by stopping them from buying Sony Bravia televisions, if my problem is not resolved.
I plan to open up a blog by the name of "Victims of Sony" kind join me and show the support. Lets make it sure what an unsatisfied customer can do.
Sachin Bhatnagar

Dear Mr Hibi,

I have been facing a problem with my Sony Bravia TV set (Model no: KDL-26EX550). I had purchased the TV on 26 May 2012 from EZONE, Growels Mall, Kandivali (East), Mumbai.

Problem: The screen has two huge black circles and the black marks are spreading. There are green vertical lines on top of the screen and spreading as well. A similar problem though not so severe (smaller purplish marks) had occurred last year as well. At that time the Customer Care had repaired it.

For the current problem, I called up Customer Care[protected] on Saturday (27 April 2013) and was told that the mechanic would come over to my house to check the TV on 28 or 29 April 2013. Someone called up from Sony Customer Care on Sunday (28 April) and said that a mechanic would come that day. The mechanic did not come on Sunday and eventually arrived on Monday (29 April). He checked and photographed the screen and said that he would give a report by Tuesday (30 April). He did not.

No one from Customer Care communicated anything to us either. We called up on Wednesday (1 May) and the Customer Care was not even aware that someone had come to our place and taken a photograph. The Customer Care personnel assured me that he is placing my complaint on an urgent basis and that somebody else would come to repair the TV set. On Thursday (2 May) I got a call from a mechanic and I asked him to come over any time that day after 02.00pm. He did not turn up.

Till today no one has intimated us about any update. It is now one week since we filed our complaint with Sony Bravia Customer Care.

My warranty period is until 26 May 2013. Today is 5 May 2013.

Please let us know if Sony Bravia Customer Care has the adequate capabilities necessary to carry out due customer care procedures.

Also kindly expedite the process so that we are not at a situation where the Customer Care delays the entire repair process till 26 May 2013 and then informs that our warranty period is now over and therefore the repair will not fall technically under warranty cover.

Best,
Arnab Kumar De
Mumbai
[protected]

Dear Arnab,

Hi, i am Priya from Future Group. I have taken a note of your concern and have escalated it to the concerned team. They will get back to you soon.

Regards,
Priya.
Future Group Care.

We have recently faced similar kind of a problem. Our 46" LED TV of Sony make which is just 2 year old has develoed a Panel problem. We wrote to the Service Haed, Customer Care as well as the MD -Mr. K Hibi. But Sony is not owning up the responsibility of rectifying the defect by replacing or repairing the screen free of cost. We have decided to lodge this as a case in Consumer Forum and would appreciate if anyone from here wants to join in.

Debaroti Bhattacharya
[protected]
Kolkata

Hello this is Dr ma hassan from chittagong bangladesh

i bought a sony bravia 40 inch tv. Berfore 14 month month is was working fine but after the whole tv colour went pink and the the screen was juming from bottom to up. so i went to sony shop where I bought it form and they said it would cost 47 thousand taka(in our currency).so I said it was hopeless to fix it and i don't have any warrenty i went to buy a new tv. My Uncle bought the same tv and having the same problem.

i have same 32 inch bravia tv. it is working fine after 3 year.

So if you could do something to the bangladesh market it will be hopefull.

My email is [protected]@yahoo.com

Resp Sir,

Myself shivaji Ingawale.I want to tell Respected manageing Director Sony Company located in Delhi.I complained 2 timesto our service center and the no of my complaine is[protected] But Resp Sir they are not Responding satisfied answer and i am not getting my product which is given to repair in service center. they are giving to me only complaint nos..

Plz refer your besst level


Thanks and Regards

Shivaji Ingawale

[protected]

SONY PRODUCT - SONY GOING DOWN THE DRAIN... My Sony Bravia EX720 40" LED started showing dark horizontal lines on the screen 2 yrs from purchase. Cold response from company hiding behind warranty clause because they have a shoddy design, out of place with the technology and market,

Mr hibi san, sorry to write such a strong message, SONY is only riding on past glory, in other terms Inertia and this will die out in no time in a competitive world. If you guys have guts recall all SONY LED's that have this problem and rectify your faults, remember you have charged consumers premium pricing on substandard product.

Prashant S
[protected]

Dear Sony Service Centre,
Myself Girija Shankar Ray, I had purchased a Sony Ericsson Neo V on 07/April/2012 from UniverCell, Jayanagar, Bangalore store, after using the mobile for 18 months I face the restart problem with my handset, I rushed to Sony Service Centre and they said
First I went to Sony Service Centre, Bangalore to repair it, they did a very poor inspection whereas I specifically mention that "If I am using Airtel SIM Card its getting restart, and I specifically mentioned them that please check with SIM Card, but they didn't check with the SIM Card, and they called me next day saying "Your mobile is ready you can take". But when I went to the service centre to collect the handset, I found the same issue with my handset, which really made me harassed, again I said they to check with SIM Card properly."
After checking with Tata DoCoMo SIM Card they said it is proper with Tata DoCoMo SIM Card but not with Airtel, so I called up Airtel Service Centre and spoke about the issue, they said “They produce homogeneous product throughout market”. Even it is a fact that there are some issue with the Handset not with the SIM Card, if not then how the Airtel SIM Card is working in other companies Handset, why not only in my handset Sony Ericsson Neo V? Next day again they called me and said only Tata DoCoMo SIM Card is working in Handset but any other SIM Card is not working. The person who called me she said that "you have inserted a wrong SIM Card, my Question is what her mean by wrong SIM Card is?”.
After a discussion she mentioned that “They have to change the mother board which cost me INR 9, 000". Do you think that INR 9, 000 to spend on a handset which I brought on INR 18, 550, as I know motherboard is a vital part of the Handset, I am surprised that how come the motherboard is spoiled in 18 month of duration? Major part of the cost to manufacture a handset is associated with motherboard, when you are spending major cost with motherboard why it is having a short period of longevity?
Due to this consequence I lost many contact number and important business data from my handset, it is my humble request to go through the issue and take an appropriate action as soon as possible. Please be informed that they must repair my handset without changing the motherboard, if changing the motherboard is only solution I am not going to pay any price associated with it.
I am very much disappointed with the service and product. I had an excellent belief on Sony Company.
Please follow the respective address:

Sony Service Centre: 235/12, Suraj Centre, Ground Floor, 27th Cross, 7th Block, Jayanagar, Bangalore, Karnataka, India, 560082

Regards
Girija Shankar Ray
[protected]

Dear Mr Hibi
I am extremely sorry to bring it to your kind attention that I bought SONY BRAVIA 48W600B on 26Sep 2014 . During watching, TV becomes suddenly display off only music was coming. I had lodge a complained over telephone on call centre under complained ID No 26940889and 26927431 dated 10/08/2015.

The set has totally failed in all aspects such a poor quality product from an internationally reputed company.

Set in under warranty but till date it is lying faulty. Service engineer has been visited two visit dated 13/08/2015and 22/08/2015 but not repaired/ replaced.

I request you that under repaired policy if set is repaired/replaced, 90 days minimum guaranty should be provided of the repaired/replaced items form the date of repair in free of cost.

Request you to look into the matter and take action as early as possible.


K D Ansari
Dy General Manager,
NTPC Ltd.
Rihandnagar
Sonebhadra (UP)
Pin 231223
M: [protected]

I purchased Sony Bravia LCD TV (Model KDL-42-W-700B) from Hind Enterprises, Udaipur (Raj.) in August 2014.
It been just a year and 4 months, that all of a sudden the display went off in December 2015.
We can only hear the sounds and the picture is no more visible.
Such early failure was not expected from a brand like Sony.
It seems to be a wrong decision to spend this huge amount on a product from SONY.
Extremely disappointed with the product!

email front not working properly

Hi, I am using Sony Xperia m2 dual mobile, all app working good but EMail app not working it's showing front name and size, attached image not showing,

camera

Camera was not open why