Sony — Manufacturer Fault & Poor Service
West Vinod Nagar, East Delhi District, Delhi, India
I have purchased a Sony Vaio laptop on 30 Sep 2012. After 2 days I noticed that Keyboard is not properly fixed. At that time I was on a tour and visited a shop and compared my laptop keyboard with same laptop available in store and I became sure that keyboard is not fixed properly.
As soon as I returned to my place, I logged a complaint with Sony Customer Care under complaint ID 11541667 on dated 10/10/2012. On very same day, a techinician from sony visited to my place and after troubleshooting he told me that repairing is not possible and sony will change keyboard after 4-5 working days. I am not agree for this repairing with a brand new laptop.. He also informed me that as per company policy if there is any manufacturing fault is reported within 15 days, company can replace the laptop.
I had visited to Croma Store from where I had purchased this, they people has told me that they can replace it only within 4 working days but now only Sony can replace this.
Now from 10th I am chasing customer care but not getting any satisfactory response.
Please provide me escalation matrix of sony.
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