[Resolved]  Sony — Pathetic Customer Experience

Address:

Delhi

To whom so ever it may concerning

Hi,
My name is Vinay Patni, a resident of New Delhi India purchased a laptop from Croma Store (Serial Number – [protected]) on 19th September 2012. I was happy to buy one of the most prestigious products as it belonged to Sony however sooner or later it came out as one of the most serious mistakes I committed as since the day I bought my laptop I am unable to feel the goodness of the product.
Initially, I had issues with the battery backup of my laptop as fully charged battery also gave a productivity of only 45 mins to an hour only wherein it should have been around more than 2 hours. I took the issue to the service centre wherein they kept my laptop for 4 days and said there is no issue as we have checked it completely. Please check now as battery wont be a issue anymore. I took it home and started using it however came across a new issue wherein my laptop was getting shutdown in middle of any work I was doing on it along with the same battery issue I had initially.

I took it again to the workshop and they said it might be the issue with the windows you are using so clear the data and give it to us so that we can check. I ask them not to format the D drive and keep the laptop and repair it for me but they denied.

After a day or two I thought I should consult a technician in my office so I brought the laptop to my office and gave it to the technician to check the issue, now believe you me the laptop was not even getting switched on which gave a real shock as I have hardly used this laptop and it is giving me so many troubles.
It is my humble request to pay attention in this regards as your service centre is not able to help me at all and I am not able to use my 35000 rs spent on my laptop.

Please assign a technician or replace the faulty part so that I can use the product as it is meant.

Looking forward to hear from you.

Thanks
Vinay Patni