[Resolved]  Sony — PROBLEM IN MY SCREEN OF MY LED 3D TV regarding

Address:Chennai, Tamil Nadu

Respected sir/Madam, I brought a new Sony LED 3D tv from Bahrain and Imported it to India one and half year ago. Within two months of purchase, I got a serious problem that there is no picture in the screen, only sound is audible. It was repaired by an authorised Sony service center in Chennai. After eight months, the screen is started flickering.Now the top four row of the pixels are turned white. The motions in the screen are moving slow and blur. Sony service person says that there is a problem in the screen, the solution is to change the screen. I shocked to hear that the screen cost Rs.18655 /- . Even a brand new LED 3D TV of my model cost about 40, 000 Rupees in India. Do I want to spend half the price of the TV's total cost for the replacement of the screen within one and half year of purchase???? The warranty expires just four months ago.This is not a minor problem.There is a serious defect in the TV. I thought that sony is known for it quality. But now I want to reconsider my thought. I request u to replace my TV or to replace the screen for FREE. because we are experiencing lots of problem with the screen from the begining.
Was this information helpful?
No (0)
Yes (0)
Aug 8, 2021
Complaint marked as Resolved 
Sony customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Sir,

Regret the inconvenience caused. We would like to check upon your concerns. Please share your complaint no. with us here. Also share your contact no. and email ID with us here.

For further communication on this concern you can reach us at our direct official toll-free no. at[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Sony India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    29%
    Complaints
    8014
    Pending
    0
    Resolved
    2252
    Sony India Phone
    +91 99 6793 9629
    +91 90 2912 0629
    Sony India Address
    No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam, Chennai, Tamil Nadu, India - 600034
    View all Sony India contact information