[Resolved] Sony — Sony Bravia 26 Inch BX300 LCD Panel damage in just 20 Months

mvkchaitanya

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

Thinking that SONY is the best product I purchased SONY 26 inch BX300 LCD in Nov, 2010.
And I have issue with this TV Panel in June,2012. I was updated that it will cost around Rs.7500 .
A product bought at 26,000 and does not give a warranty for atleast 2 years and and it does not even last for atleast 2 years .
So, I think the product quality is very very bad.

I informed sony service center the same and they said they will get back to me in one day.

But I request you to consider my request and take appropriate action regarding this.
Because there is no value for what the customer is paying.

Best Regards,
Chaitanya

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Mar 2, 2016

Complaint marked as Resolved

Hi, Sony agreed to replace the Panel for free of cost and just taking a nominal amount as service charges. I would like to thank Sony India for taking care of this. It would be very much appreciated if you can avoid this issue for the future products. And in order to make it the best brand, these needed to be taken care.. Best Regards, Chaitanya

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Sony India Customer Care

from New Delhi, Delhi

Verified Support

Dear Sir,

Regret the inconvenience caused. We would like to check upon your concerns. Please share your complaint no. with us here. We will need this detail to assist you further.

For further communication on this issue, please contact us at our official direct toll-free no.[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

mvkchaitanya

from Hyderabad, Telangana

Hi,

Sony agreed to replace the Panel for free of cost and just taking a nominal amount as service charges.
I would like to thank Sony India for taking care of this.

It would be very much appreciated if you can avoid this issue for the future products.
And in order to make it the best brand, these needed to be taken care..

Best Regards,
Chaitanya