[Resolved]  Sony — Sony VAIO f15215 laptop complaint

I purchased a sony vaio laptop F series model 15215 touch, but in the very first week, one of its usb port was not working. Initially I thought that it is simply a problem o[censored]sb port which can be repaired or changed from the authorised service centre of sony at dehradun. But when I went to the service centre after approx 20-25 days, they inspected my laptop and told me that its mother board will have to be replaced. I was shocked to hear such an advice from them, because such an initial stage, the main part of my laptop was to be changed. I insisted to replace my laptop with a new one, but they clearly refused to do so. Now I am constraining to take legal actions against sony company if my laptop is not replaced with a new one within a week.
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Sir,

Regret the inconvenience caused. We would like to check upon your concerns. Please share your complaint no. with us here. Also share your contact no. and email ID with us here.

For further communication on this concern you can reach us at our direct official toll-free no. at[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team"

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