Sony — Sony Vaio Laptop keyboard problem within 13 months

Address:

Mumbai City, Maharashtra

We purchased a Sony Vaio Laptop (SN115EN) last July (2012) paying Rs 38, 000/- We are facing keyboard problem within 13 months of the purchase On visiting the service center we have been informed that the same needs to be replaced & the replacement cost informed to us is an exorbitant Rs 6, 000 !!! The problem has been reported to the Sony service mail id sonyindia.[protected]@ap.sony.com via complaint no [protected] since 2 months & we have just received mail replies to the same We have requested free replacement of the faulty keyboard since more than 3 weeks & we were asked details of service center visited On providing these details, we have received no revert on the matter since more than 10 days Really wonder how low has brand like SONY & high end products like Vaio & the service of such a reputed company dropped ! Raj K Thawani [protected]