[Resolved]  Sony VAIO Service — Poor after sales service

I had given a laptop (VGN-FS940), for repair on 18.12.07 at the sony authorised service center in Lajpat Nagar.
It was promised that the laptop will be serviced at I will be informed the status within 48 hours.Till today (22.12.07) everytime I call up the customer care , I am told that the Laptop has been fixed and is under observation.I fail to undersatnd that what kind of after sales service does Sony belives in?? Does it take 3 days for Sony to identify a problem in Sony Product???
On the service job sheet its written that all mondays will be a holiday , whereas today(saturday) when i called up the customer care i was told that the head office is closed due to some INTERNAL meeting at the office, and tomm(Sunday) again the office will be closed. I was suggested by the customer care representative that I can collect the laptop on Monday., But again the Lajpat Nagar center will be closed in Monday.

I never expected this kind of poor service by Sony...
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Aug 13, 2020
Complaint marked as Resolved 
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i got a sony vaio vgn cr363 the laptop sucks big time it releases enormous amount of heat while charging we can cook food wid te heat comin out i din expect tiz frm sony m totally dissapointed
Hi Sir,
This is Subodh
COMPLAINT : Sir I purchase sony CS35GN on 27th July 09 but after some time it shows following problems
1. Screen not proper at bottom (It shows light from bottom side)
2. Battery problem (in the specifications battery life should be continuous 3 hours but in actual it us up to 2 hours)
3.System speed is also very slow
Than I went to sony service center on Wednesday[protected] but they are not replying properly when they will give my laptop.My exams are going to start so I really needy of my laptop.
So please...
THANK YOU
Subodh Kumar Singh
Mob no. [protected]
Address- Subodh Kumar Singh, guest room no.-5
2nd floor, Ponda commerce Center,
NICMAR HOSTEL
GOA (INDIA)
PIN 403401
I REQUEST ALL NOT TO PURCHASE ANY SONY PRODUCT AS THEY HAVE NO EXISTING AFTER SALES SERVICE POLICY. BUY ANY BRAND EXCEPT SONY IF YOU WANT PEACE.

SONY INDIA HAVE JUST MADE SOME MONEY BY ALLOWING SOME FICTITOUS AGENCY TO HOLD FRANCHISEES TO OPERATE AS SONY AUTHORISED SERVICE CENTRES AT VARIOUS CITIES THROUGHOUT INDIA. ALL OF THEM ARE JUST BOGUS AND DO NEVER ATTEND TO CUSTOMER CALLS. THEY JUST GIVE A COMPLAINT NUMBER AND SAY BYE BYE TO YOU.

FINALLY, IT IS YOUR LOCAL TECHNICIAN WHO WILL HAVE TO REPAIR YOUR GADGET.

SONY INDIA HAS NO RESPONSIBILITY OR ACCOUNTABILITY TO MONITOR CUSTOMER SERVICE. SO IT WOULD BE WISE NOT TO WASTE YOUR MONEY AFTER BUYING A SONY PRODUCT EVER.
Dear Sir,

I have a Sony mobile, model no.F305. By mistake my all game are deleted. From where i can download all the game for my mobile.


Regards
Ombir singh
i have bought sony vaio laptop but in tha laptop we cant install windos xp only vista theme is supported
IS SONY MAKING US A FOOL BY SAYING YR NOTEBOOK IS UNDER WARRANTY FOR 1 YEAR FROM D DATE OF PURCHASE???????
I purchased sony laptop last year and its screen got defected within 6 months from the date of purchase.No prob!!For the first time i went to service station n there they entertained me well n i got my screen replaced on da same day.but soon after some days i found da same prob with my screen for which my screen was changed.But now wen i went to service station for replacement they refused to do so by saying "its da care of mishandling".i asked him if its da case of mishandling den how i got the replacement previously for da same prob.u must have said it earlier its da case of mishandling...i think i took da wrong decision to purchase sony product...in case of replacing faulty items under warranty period i found DELL provides much better service.
Sir,

I AM DINESH BOUGHT A SONY AVIO MODEL NO. VGN-N25G SERISE 6 MONTH BACK, NOW MY COMPLAIN IS THAT, VISTA NOT SUPPORTING MICROSOFT OFFICE .BECAUSE IT HAVE TRIAL VERSION 60 DAYS SO IT IS EXPIRED SO WHEN I MAKE A CALL COSTOMER CARE THEY SUGGEST ME WOULD YOU PURCHASED NEW VERSION OR FORMAT WINDOW OR DOWNLOAD TRAIL VERSION.
SO THIS IS NOT GOOD FOR A SONY COMPANY. PLEASE SUGGEST ME WHAT I DO.
THANKSYOU
hello Dinesh Kumar, your problem is ridiculous. I mean You have to download full version of OFFICE through torrent. It has nothing to do with formating of your system.
my sony vaio produces exta noisy sound. can i get new hardisk it is has warrenty i am from imphal
sir my lappy model is sonyvaio vgncs3agh
i want my drivers
how can i get all drivers?
i have altready search them in sony vaio drivers website..
but there is no any result for this model
these sony vaio products are just rubbish.i bought a sony vaio laptop vpccw15fg a month ago.and there is problem in its hard disk due to which it is not working properly.it takes about half an hour 4 my laptop 2 open fully.these are big [censored]s.dont buy sony laptops anyone.
trikona tech is waste company
my complaint no. 3401791 i fed up from ur service no body came to me to solve my problem also i have az seriese s master music system i cantplay all dvx cd in this misic system. in future i have to think sevveral time to buy ur onather product
I bought Sony Vaio VGN-NS 150J in Nov 2008.

I am faced with a problem that the system restarts automatically.

I tried formatting, but even the recovery disc doesn't work now. (In the past, I faced a similar problem and the recovery disc came to my rescue restoring my computer to its original configurations).

I went and showed the laptop to Authorised Service center in Ahmedabad (Sachet Area), Gujarat, India. The customer service executive offered very little help. He could not identify the problem even after examining the laptop and said that the problem can be identified only if I keep the laptop with them for a week and still he was not sure if he could help me solve the problem.

Where on earth am I expected to take my laptop for repair if the Sony Service Center cannot help me?
hello all..
i have vaio cr g series lap top and it has given me endless prob since purchase
i m done wid recovery disks and all.
by some means as i was outside india i cldnt extend my warrenty period and now my lap top is completely shut
and wen i go to service centre they say its a prob with motherboard and an estimate of 20, 000 rupees with no warrenty at all for the changed component...
i cant extend my warrenty by paying extra amount even, such is the policy of the company which is followed by no other manufacturer of lap tops in india...
please tell me a via media for my problem thankyou


Dr Ankit Kumar
[email][protected]@gmail.com[/email]
Another bad experience with Sony Service Center. I have a Sony Erricsion P1i mobile. I got problem with It's display in May 2009. I submitted this to "Neeru Enterprises " sec-18, Noida and they said you'll get this after 2 weeks, after repairing. After lots of followups and visit till Aug, 2009, finally they said "YOU are being impatient, it takes time to repair, we don't have screens these days. Once we'll receive the screen we'll repair your mobile." Again He said " Yedi itni hin jaldi hai then apna mobile le jao". I saw one of the most harrashed and rude behaviour of a service executive. Even I complained this on sony Customer care. but don't know what action the took.

Now I do agree, sony is one of the worst company, in terms of services.

My mobile is still in the same condition till March, 2010, I am not going to purchase any sony probuct. I lost all my faith in its product and service.
Am not impressed with the Sony Vaio aftercare service - a 2 year old laptop costing £800+ has a graphics problem. I visit my local Sony shop to be given the premium rate phone number of a call centre in Cairo, Egypt, who state there has been a NVidea graphics fault previously and should be repaired free of charge as warranty has been extended. I advise problem and am rung back on the wrong number given, I call back again (at 35p per minute) to be told it will be £230 to take the laptop and diagnose the fault. Then it could cost between £340 and £850 to repair. I think PC World at £229 per repair would be a better choice. Not a very impressive service for such a renowned company. After purchasing 2 Sony Viao laptops (daughter has one also) I shall steer clear in the future.
Sony Sucks...I bought Sony E-series laptop only one month back... they said to make recovery disk but whenever i try i fails at exactly 23% saying unable to write DVD... my 4 DVDs are already wasted. i don't think there is any problem with DVD(which are sony product again) because every time it fails at 23%.

i can't make partitions before creating a recovery disk.

why Sony doesn't give OS and Driver CDs like dell, i have no idea.
and then there is no service support.

i am very disappointed with Sony.. my dad and sister uses HP and dell... both the laptops are working fine..
only for the sake of change i went for vaio... and am getting screwed up.
I have got Sony Vaio VGN-CS3AGH hardly 10 months old which i recently upgraded to Windows & from Vista. Now i am having issues with my screen flickering when i boot my system or start it from sleep. I contacted the Microsoft product support team and they informed that its not the Windows 7 issue but the drivers are not compatible with Windows 7. When checked on the website i didnt found any compatibel driver for my model. I dropped an email to Sony customer support and they replied that compatible Windows 7 is not availabe, since they have not tested Windows & for my model and they are not sure about the timelines for compatible driver availabiliy which is rubbish.

On the website they promote "Sony Recommends Windows 7". Also my model figures in the list of eligible models for upgrade, then why these people dont have compatible drivers till now. The after sales service is very poort. The customer service numbers are invalid. Its a pain of owing a Sony Vaio Laptop. I will advise people not to buy Sony Vaio. Extremely poor after sales service.
i purchase sony vaio EB 23FX/BI model laptop, it is asking webcam setting,


how to set the web cam setting. like brighness, gama..etc.

plz help me how much we have to give brighness, gama all the things in setting to get good clarity in video chating.

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