[Resolved]  Sony Xperia — Taking too long time to repair Phone

Address:

Mumbai City, Maharashtra

Hi,
I have bought Sony Xeperia S mobile phone on 27th of June 2012 for Rs. 30,000/-. I started facing issue with external speakers from 12th of October I did update of software as per help provided on Sony Mobile help and support link but still I was facing same issue. I went to Sony service center Accel Fortline Mumbai (Tardeo) on 16th October 2012 Mobile Handset has been diagnosed by engineer and reported need to submit, I Submitted Mobile Handset on 17th October 2012 (Ticket ID No. [protected], Job No. W[protected], Call reference No. 93914549 for Sony support call center) I have been Informed repair of phone will take working 5 to 6 days of time because they need to order part for it. I tried to call Accel Fortline Services On given phone number[protected] but unable to reach, then I stared to follow up with Sony Support but I always get answer that part will be dispatch and all I never get any answer which will give me exact status of repair of my phone. Then I had word with Mr Latit from Sony Xperia repair Sr.executive on 5th November 2012 and he informed me that part has been received by Engineer at service center and I can collect my Mobile Phone on 6th November 2012 but when I went to get phone I have informed by representative that part which has been sent by sony was faulty, I had word with sony Sr. Executive Anup Bhowmik I ask for Full refund or Replacement but he have denied for that and offer me Extended warranty and assure me to repair Mobile Phone but still he fails to give me time period it brings uncertainty and lack of ownership to resolve issue of customer form Sony. I am facing lot's of problem in my business as bought this Mobile Phone for my business purpose and hoxed by Sony. I have informed that I will get updated status on My unpaired mobile phone by working 48 hours by Anup Bhowmik which was not done by him.