[Resolved]  SOTC — False commitments

Address: Vadodara, Gujarat

I with my family had travelled to Malaysia-Singapore through SOTC in April 2012.

1. SOTC had informed us that we would get roll-over bed in Genting Hilands, Malaysia. When reached, we were told by the hotel staff that the room is very small and roll-over bed is not possible to be provided in the room. Finally I had to manage with bed sheet through out my stay in the hotel!!!!!

2. While travelling to Singapore, the airline had preponed my flight and I was not informed by my travel agency. When arrived in Singapore, the local travel agent refused to pick me up and I had to hire taxi and reach to my hotel my own.

After coming back to India, I talked to SOTC Vadodara, they refused to help me/ compensate me in any ways!!

My point is, why should we pay more and select globally famous tour operator? Just to ensure that we are in safe hands and we can enjoy holidays without problems. SOTC is cheater and I would request people to stop patronising SOTC.

My email conversations with SOTC are available as a token of evidence of their false commitments.
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Aug 13, 2020
Complaint marked as Resolved 
 
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Sotc — bad bus service

hi all,

this is dr. aditya goswami.

i have traveled with SOTC only once for my trip to UK. i found their customer care dept highly unprofessional, despite their big name in the market. the biggest flaw that i found was in their bus services.

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