[Resolved]  Southern Railways — Poor Maintenance of AC coaches

Sir/Madam,
I travelled two tier AC coach (A2) from Aluva to Chennai by Train # 6042 Allepey Chennai express on 03-Feb-2010. I and my co-passengers had a bad experience to see cockroaches and rats running everywhere. We had no option but to be accomodated and sleep along with these creatures, with the fear that something will get into our ears and or probably bite us during our sleep. Infact it is written by someone inside the coach that this is a useless train full of cockroaches etc. I failed to understand why the condition of these coaches are so bad, inspite of we paying hefty price for the tickets. I shelled out approx Rs 3700 overall charges for 3 persons. Due to tatkal booking Rs 500/passenger were charged. Inspite of spending such huges amounts for the tickets, I am unable to comprehend that the passengers should travel with Cockroaches and Rats. Moreover the Toilets were very dirty and stinking. Not sure why there is abosolutely no maintenance, disinfestation and cleaning etc. No wonder why India is not able to shine in tourism. Please do the needful and fix this.

Thanks and regards
Varadharajan S
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Aug 14, 2020
Complaint marked as Resolved 
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Train AC Coaches — Cockroaches inside the coach

Sir,

This is to bring to your notice that the cleanliness in some of the AC coaches, of Mumbai Express (Train No.6340), is very bad - to the extent that passengers have seen coackroaches roaming inside the AC Coaches. This experience was on train tarveling from Bangalore to Mumbai, on 7th May, 2008

In addition, the quality of bed roll, blankets, etc. is very very bad.

With all the profits that Indian Railways is making, why is this situation worser than past. As customers, we are not demanding ultimate luxury, but an AC coach should at least be clean & free of coackroaches, & the bedsheets, blankets, also are supposed to be in clean condition. For some reason, if this calls for replacing all the existing stock that the Indian Railways has, it should be done asap.

Expecting a prositive response.

Regards

Manoj Kabre
Very Poor Maintenance of AC coaches
Sir/Madam,
I traveled two tier AC coach (A2) from Chennai to Tirunelveli by Train No: 2633 Kanyakumari express on 17-April-2010. I and my co-passengers had a bad experience to see cockroaches, rats and other insects running everywhere. We had no option but to be accommodated and sleep along with these creatures, with the fear that something will get into our ears and or probably bite us during our sleep. Infact it is written by someone inside the coach that this is a useless train full of cockroaches etc. I failed to understand why the condition of these coaches are so bad, inspite of we paying hefty price for the tickets. I shelled out approx Rs 3700 overall charges for 3 persons. Due to tatkal booking Rs 500/passenger were charged. Inspite of spending such huge amounts for the tickets, I am unable to comprehend that the passengers should travel with Cockroaches Rats and other Insects. Moreover the Toilets were very dirty and stinking. Not sure why there is absolutely no maintenance, dis infestation and cleaning etc. No wonder why India is not able to shine in tourism. Please do the needful and fix this.

Thanks and regards
Vijay Muniappan. M

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