[Resolved]  Southern Railways — Split allotment of berths booked by irctc

My wife and I booked our ticket online today (13/05/08) transaction id [protected] PNR [protected]. But both o[censored]s are booked in 2 different coaches S1 & S8. This is ridiculous! The online reservation form says only one passenger needs to carry the id card. How do we manage with one id card (which is registered in the ticket) when my wife and I are booked in 2
different compartments as wide apart as S1 and S8? When I have the id card and sit in S1, how can she show the same id card to the TTE, sitting in S8? We are not young to run from one end of the train to the other.

There were 70 available berths at the time of booking. There is no way of knowing where we are allotted till the booking is over. and then it is too late to make any changes.

If the computerised system follows some set logic in berth allotment, then there must be something wrong in their logic.

Dr.Susheel Tharien
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 



I Agree that u were seen 70 vacant berths at the time of booking and while booking u got S1 and S8 coaches - Make it Clear sir, for one Ticket ( Max of 6 Passengers ) Only one ID Proof is needed irrespective of the splited coaches and berths - i.e., In your case u can solve this by this method - (1) Take a copy of the ticket - One can have original ticket and the other can have it a xerox copy ; Both tickets can get verified by any one TTE either in S1 or in S8 by showing the ID proof - Also the Vacant 70 Berths can be from all coaches and not from a single coach alone - For Ex., S1 may have 6 vacant berths, S2 may have 10 Vacan berths and so on., Same time when you choose a particular option like " Book my tickets with 2 lower berths " means it might have picked up vacant lower berths from different coaches., In such cases use the option " Book the tickets only within the same coach " -

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    Southern Railway
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Southern Railway Phone
    +91 94 4478 8127
    +91 94 4478 8125
    +91 94 4478 8126
    Southern Railway Address
    GM Secretariet, Head Quarters Office, Parktown, Chennai, Tamil Nadu, India
    View Full Information