[Resolved]  Spar Hypermarket — Insulting Customers by Spar Hypermarket Bannergatta Road,Bangalore

Address:Bangalore, Karnataka

Hi,
My sister had a very bad experience at Spar Hypermarket today. She had purchased around 10 items and submitted it at the billing desk. It took almost 5 minutes for the guy at the desk to figure out how to bill items. and he put the items to carry bag and handed over it to my sister along with the balance amount.
Now as she left the exit door the alarm rang and the security stopped her by shouting at her and telling in front of all telling that she tied to steal some thing. She felt it like a thunder strike as she never expected such a thing to happen to her after she had billed everthing and and due to some mistake at the billing end, branded as a thief in front of others.
After one round of shout, the security guy took her to the manager's cabin and a guy who, seams to be the manager started shouting at her. And when he learned that she was alone, his voice tone changed and he started threatening along with some of his subordinates.. All this time my sister was stuck and didn't know what to do. Then he asked a women security staff to frisk my sister and my sister told its OK as she had nothing to hide, though shocked by this incident..All these time,people were shouting like anything... After the frisking, they told my sister to leave as if they are letting some one go if the gallows. She refused to leave the place and asked for an explanation from them on what happened. But they were not ready to do so. At last some one with sense came and offered to check whether this happened because of any issue at the billing end. Later it was found that the guy who did the billing was a new recruit and it was an oversight from is end and it had happened earlier also..
They got the un billed item billed and ask her to leave, but my sister refuse to take the items purchased as she was hurt by their doing and yet they didn't offer an apology to the mistake that happened at their end. After a while an old employee, request her to take the items at least by considering the request a person of his age. She finally agreed to take it..But all these time the security guy or the guy who was shouting at her didn't even bothered to say Sorry for a mistake that they did.
She felt so bad after being harassed for a hour or so by some unruly stuff for some stupid mistake done my their staff, left the place and left the items purchased in front of the shop itself.
So guys, if you are planning to got to Spar Hypermarket in Bannergatta Road for shopping the next time, please make sure that you cross check or ask the staff at the counters to cross check the items to make sure that you won't have to face the unruly behavior of such staff.
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

spar hypermarket — no delivery of item on time

after paying still the delivery has not happened for the item ordered for. they don't keep the promise. don't beleive hyper markets. they r not worth to go in
they don't give the client the things ordered for on time. strongely believe they r cheating consumers
spar hypermarket does not know how to treat their customers. they are a big unmanaged mess. I think no one should go to Spar!!
spar hypermarket does not know how to treat their customers. they are a big unmanaged mess. I think no one should go to Spar!!
strongely believe they r cheating consumers

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    Bangalore
    Karnataka
    India
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