[Resolved] Speed Dial — Complaint against your Company Member Id - 185923
My Car got break down on 20th Jan'2010 at 7 PM in PVR Saket Community Center Parking, I lodged the complaint at 7:16 PM sharp with yore Help Line No and the telephone assistant assured me that with in 25 to 30 min. I will got the Road Side assistance. I waited for about 45 minutes and again rang up the help line No , Again they assured me that the Car which your company has sent for assistance is stuck in traffic Jam and with in 15 minutes it will be reaching to you, but all is in vain , neither no body has came for the assistance nor I got any call from your helpline No. Since then I was trying the Help Line No for the next Two on a regular basis but I have not got any response from your side nor the assistance. At 9: 45 PM in the night I some how managed to find out a local engineer from some where near Saket and he came and corrected the default for which I have Paid him Rs.1340/= in the night including the night charges. Some how I manage the things and reach home at around 10:45 PM in the night. Then after coming home I again rang up your Car Helpline No and spoke to Mr.Ankit , When I was trying to explain him the trouble which I faced due to incompetent services and the response from your Car Help Line no , He Just disconnect the telephone Line instead of feel sorry as I was cheated by the company. Again I rang up to the help Line No and when I tries to Talk to Mr.Ankit I was informed that he has already left for the day, and Mr.Vishesh take the call. After listing the incident he promise me to give the call back today at 11 AM sharp and solve my problem as I have unnecessary paid Rs.1340/= with out any fault from my side. But till now I have not got any response from your Company
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Aug 14, 2020Complaint marked as Resolved
Category: Car Service Centers
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