[Resolved]  Spice Jet Airlines — DAMAGED MY CHECK IN BAGGAGE & NOW NOT READY TO REPAIR OR REPLACE

Dear Sir

On 24th July 2010 I had taken flight SG-874 (Kolkata-Mumbai) & had given my Bag with Brand CONDOTTI as a checkin baggage with Airlines
Upon arrival at Mumbai Airport I found the stroller of this bag broken & the bag torn + broken near the stroller
This is immediately brought to the notice of Spice Jet ground staff at the Airport & whereby they requested me to fill the complaint form & that the Customer Service would then do the needful within 24 hours

Next day the customer Service called me on my mobile apologizing for the damage & offered my a sum of Rs.500 as compensation which I refused since I was not interested in any Compensation. I wanted the bage to repaired or replaced since it was all their fault.
Also I informed them to let me know by email whatever they decide & not to call me on my mobile

After same time a received the email from them as given below agreeing to increase the compensation to Rs.800 which again I have refused as given below

All the correspondence I had with them is given below

Will appreciate if you can help / guide me & do the needful as without any kind of fault I am forced to bear this loss & tention

Please do not hesitate to contact me for any further details

Looking forward to hear from you by return

B.Regards,
RAJESH
SAREMALS
23812229

-------- Original Message --------
Subject: SPICE JET FW: CR/73681/2010
Date: Wed, 28 Jul 2010 16:58:20 +0530
From: BSA <[protected]@mtnl.net.in>
Organization: BSA
To: Custrelations <[protected]@spicejet.com>
References: <[protected]@spcdmc1.com>

Dear Sonika Agarwal

I am surprised with the kind of compensation you are offering me for the damage of a bag costing Rs.5500
Also you expect me to further spend my time, money & energy getting this bag repaired
I am not ready to accept this compensation unless full price of the bag is compensated or the bag is repaired at your expense

This is purely due to negligence & mishandling at your end & would expect you to do the needful to avoid any unpleasant situations
I am not ready to involve any of my time, money & energy for this issue without my any kind of fault

B.Regards,
RAJESH JAIN



Custrelations wrote:> > Reference- CR/73681/2010
>
>
> Dear Sir,> PNR:- I36BLC
>
> With reference to the trailing mail, please note that the compensation amount is Rs.800/-.>
> We would request you to provide the following details for cheque issuance of the said amount:
>
> 1)A/C Holder’s Name(One of the passenger’s name)>
> 2)A/C Number>
> 3)Bank and Branch Name>
> 4)Postal Address( where the cheque to be dispatched)>
>
> In case you need further clarification/assistance, please feel free to get in touch with us.>
>
> Thanks & Regards,>
> Sonika Aggarwal,>
> Customer Relations Department,>
> Spicejet Limited.>
> Toll Free :[protected] > Mobile :[protected].>
> Fax No. :[protected].>
> Website : http://www.spicejet.com
>
> Custrelations wrote:> Reference- CR/73681/2010>
>
> Dear Sir, > PNR:- I36BLC
>
> This is with reference to your complaint regarding baggage mishandling while your travel by flight SG-874 (Kolkata-Mumbai) dated 24th July 2010.>
> At the outset, I would like to apologize on behalf of Spicejet for all the inconvenience caused (if any).>
>
> As per your telecon dated 26th July 2010, the said compensation was updated for the same as per the extent of damage and we would not be in position to process ahead with your request.>
>
> Kindly help to provide the following details for cheque issuance of the said amount:
>
> 1)A/C Holder’s Name(One of the passenger’s name)
> 2)A/C Number>
> 3)Bank and Branch Name>
> 4)Postal Address( where the cheque to be dispatched)>
>
> We once again apologise for the inconvenience caused.>
> In case you need further clarification/assistance, please feel free to get in touch with us.>
>
> Thanks & Regards,> Sonika Aggarwal,>
> Customer Relations Department,
> Spicejet Limited.> Toll Free :[protected]>
> Mobile :[protected].> Fax No. :[protected].
> Website : http://www.spicejet.com
>
> From: BSA [mailto:[protected]@mtnl.net.in]
> Sent: Monday, July 26, 2010 10:34 AM
> To: Custrelations
> Subject: Re: CR/73681/2010
>
>
> Dear Sonika Agarwal
>
> Thank you very much for your email & appreciate your clarification
> As discussed over phone please get the bag repaired at the earliest since the original cost of this bag is Rs.5500
>
> Looking forward to your kind co-operation & quick action
>
> B.Regards,
> RAJESH JAIN
>
>
> Custrelations wrote: > Reference- CR/73681/2010>
>
> Dear Mr.Jain, > PNR:- I36BLC>
>
> This is with reference to your complaint regarding baggage mishandling while your travel by flight SG-874 (Kolkata-Mumbai) dated 24th July 2010.>
> At the outset, I would like to apologize on behalf of Spicejet for all the inconvenience caused (if any).>
> We would like to inform you that we try to take utmost care of luggage however the same may have happened at the time of loading or offloading. We again apologize for the inconvenience caused.>
> Please note that we have revised the compensation amount. We would request you to update us with the suitable time to get in touch with you.
>
> We would further like to update you that we have taken a note of your complaint and the same has been forwarded to the concerned department so as to prevent re-occurrence of such unpleasant instances.>
> In case you need further clarification/assistance, please feel free to get in touch with us.>
>
> Thanks & Regards,> Sonika Aggarwal,>
> Customer Relations Department,>
> Spicejet Limited.> Toll Free :[protected]>
> Mobile :[protected].> Fax No. :[protected].>
> Website : http://www.spicejet.com
>