[Resolved] Spice Jet Airlines — Airport customer care complaint

sonia.sh

from Noida, Uttar Pradesh

Address:

Delhi

I had a booking of brother ( Amit Sharma )on the flight from delhi to mumbai on 17th April 1215 pm flight. Due to heavy traffic on road, he reached at the spice counter at 1150 am to check in.The counter person refused him to get in. Infact, he requested that it is very important to reach at mumbai but he was not listened. They forced him to take next flight & pay Rs 3315 difference of fare.

Flight was 10 minutes late. As flight was little late why he was not allowed to get in. This is ethically not right.

My point is that spice customer care should consider sometimes human ground seeing the circumstances. Is it justified that for mere 5 minutes delay a passenger is not allowed to board in & is charged high fare for next flight.

It is not easy for everyone to pay such high amount for air ticket.

I want refund of money extra charged or one open ticket of Del - Mumbai sector for him for his next travel.

Regards,
Sonia

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2020

Complaint marked as Resolved

Related SpiceJet reviews

View all 3430 SpiceJet Reviews

Comments

thapkri

from Mysore, Karnataka

Today morning I went through a similar ordeal for being 10 minutes late to catch my 9:55am flight from Bangalore to Kolkata - SG528( I arrive to collect my boarding pass at 9:25 am precisely). I was not allowed to board the flight and instead offered a reschedule which would additonally cost me Rs 7500.00 on my existing booking of Rs.4386.00. I declined this and was provided with a refund of Rs.636 on th whole fare of Rs.4386.
I went ahead and booked a flight with Kingfisher airlines for the next day.

The execuitves at the boarding counter acted very indifferent and provided no help of any kind. Many a times I have noticed these same attendants running across security check and announcing to look for First Class passengers who are delayed.
I will not be surprised if this airline would later board a passenger who would be ready to pay a higher price on my booking cancelled as no-show, 30 minutes before the scheduled flight.This last minute passenger who is booking the same seat at a much higher price can certainly be allowed to board on 'certain recommendations' by these airline officials.
I would like to bring this up with the proper authorities to investigate such incidents where these so called low-cost carrier airline find ways to profit from such loopholes in the system.
The only solution to my problem is to bear this loss of fare and never ever travel by this airline in my life, but I would want the proper authorities to definitely investigate similar incidents in the future.

karanmehta04

from Chennai, Tamil Nadu

Flight got delayed by 45 minutes due to which i couldn't catch my train

Hi,
I was travelling in Flight SG-191 From New Delhi to Bangalore on May 24, 2016. My flight was supposed to reach at 8:45 but it got delayed by 45 min due to which I couldn't catch my train. This is my third bad experience with SpiceJet. I will not recommend any one to travel with SpiceJet. Now who will bear for my train reservation charges ?

ashish5994

from Lucknow, Uttar Pradesh

For delay in refund

i had cancelled my ticket on 1june 2014 ..still i dnt receive my refund.please consert my case..PNR NUMBER -ZECTUH..NAME -ashish kr.chauhan ph num.-[protected]