[Resolved]  Spice Jet Airlines — grievance

Address:

North 24 Parganas, West Bengal

Dear Sir/Madam,

Referring PNR no.M4UTEC & N39RDF booked for my sister & her mother in law, for SG-0528 CCU-GAU today's departure @ 12:50 hrs from Kolkata airport, they were denied boarding the flight just because they had reached the airport at 12:10 hrs. I also do know the rules of reporting one hour prior to departure, but then boarding is kept opened 30 minutes prior to scheduled departure for domestic flights and accordingly they could have very easily been accomodated in the flight with the hand baggage only, keeping the other luggage aside, which they were ready to forgo. They were coming from Hindmotor which is more than 20 kms from the airport and it should have been taken into consideration before denying boarding. I do understand the rules but then little grace can be accomodated so as not to harrass the passenger and that too when the persons travelling both were ladies and one being 60+.

I am still in awe as to something like this can happen in a place where people travel in order to save time and not to waste time. But today firstly the x-ray machine(luggage screening) handlers wasted her time and by the time she has approached the spicejet counter, her plea was rejected. Atleast if not with luggage, they could hv been accomodated without luggage which would hv made their agony lesser.

What I can understand from today's unethical behaviour is only one thing : seeing that the passenger have not reached airport 1 hour prior departure so they have got the point to defend themself and on the other hand these people have sold off the seats to other passenger who have approached and since by the time they have reached airport, they have no seats left to accomodate them, so they have got a excuse to protect themself. In this act of their official, its no one but the passenger who has to bear the burnt and face the inconvenience, not only the flight got missed but in addition to it they also have charged additional Rs.2200/- as cancellation and fare differential fees which itself speaks for their fault. If they were true in their intent, then y do they got the ticket cancelled and re-scheduled it. Since no changes is permitted within 2 hours from the scheduled departure, so how they accept to cancel the same and make a fresh booking. It should hv gone as no show ticket and only PSF should hv been refunded. But since they themselves knew that they were at fault so they readily gave the passengers the option of next flight.
Again on the next day i.e. today, they were so horrified by the other day's incident, that they reached airport around 11:25 hrs for the same 12:50hrs flight and on reaching only, they got to know that the flight is delayed by 45 minutes and has been re scheduled for 13:35 hrs departure to which no intimation was sent by airline neither thru message nor thru a call, which is a normal practice followed by all airlines in the event of any changes in the departure time.
Looking forward to hear a proper resolution to the matter. Those at fault must be penalised adequately so that bfor doing it again with any other passenger, they think it twice the consequences.

Warm Regards,

For and on behalf of the traveller

Brijesh Mall
[protected]@live.in
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