[Resolved]  Spice Jet Airlines — Ticket refund

Hi,

I, Vishal Raj Kapoor had booked ticket from Kolkata to Port Blair & return through PNR numbers - T2QSRY, D8YG2Q, NZJ8YB. The flights were cancelled due to operational issues and subsequently the tickets for both ways were cancelled and the refund was to be processed on the 5th August 2013.

Upon my calling on the helpline [protected] of Spicejet today on 17th August 2013, the executive Dhimanshu refused to share the Reference number for the refund processed till the I provided him with the PNR number of the travel. As per Dhimanshu it is Spicejet's policy to not share the PNR number over the phone and that it could be shared only by SMS to the number provided. And this was his statement for the next 25 minutes. When the PNR was shared with him, I was informed that I could the reference number only after 24 hours, firstly he tells me I can get the reference number after I give the PNR, when PNR is given he says that I shall get after 24 hours.

I am not able to understand why the cancellation procedure and getting back my own money is being made so very difficult, I was asked by Dhimanshu to talk to my bank as to why the money has not been refunded on the basis of his verbal information. Even escalating the matter to the supervisor Radhika did not help as she was unable to provide me a reason as why it should be difficult to get a reference number.

I have been asked by Radhika to give them a call back on Monday 19th August 2013 post 10am to get my reference number to find out the status of my refund which as per them was processed on 5th August 2013.

I would want the refund to be processed and credited to my account by way of demand draft or cheque. I would also like to be compensated with an amount of 5 lacs for the cancellation of my family vacation & the mental harassment of the 45 minutes of the call center experience that I had today.

Regards,
Vishal Kapoor