Spice Mobile Phones — Mobile Handset Not Received even after one & half months

Address:

West Delhi, Delhi

I Akhilesh Anand have purchased the Spice Mobile handset of Model M-67 3D from Spice Mobile Ltd.,
Shop. No – 15, A-2/40, Rajouri Garden, New Delhi-110027 on 2nd March 2012. On the same day i have
taken the mobile on home & insert my sim-card into it, but I found that the sim card doesn’t comes out;
it just hanged in the sim trey. On the next day i.e. on 3rd March 2012 I have taken the mobile to the
shopkeeper but they also unable to remove the sim from the mobile. They suggested me to show the
mobile to the service centre and then I submit the mobile on Taneja Electronics, WZ-66/1A, Manohar
Nagar, Vikas Puri Ext., Delhi (The Authorized Spice Service Centre) they open the mobile & replace the
Sim Card but said to me that your sim trey has been broken & it is not under warranty & because it is a
dual sim mobile phone so I think that I will use only one sim at a time & my work will be done. But on
the same day when & I came home then realized that my Camera is not working. As I don’t have time to
take the mobile again to the service centre so I go there on 6th March 2012 & submit the mobile there,
They said to me that the mobile will go to their company (in Badarpur) & I can collect it in 10-12 days.
After 6th March I have called them on 16th March but they said to me that they have not received my
mobile from the company, then on 20th March they said to me that the mobile is ready & please collect
it. I have gone to the service centre on 22nd March to collect my mobile but they said me the excuse that
your mobile was not repaired but it is bounced back from the company (without repair) & please collect
it within 2-3 days. Then I have called him multiple times but their no. is mostly busy and when received
they just said me that wait till Tuesday, wait till Saturday etc. and now today is 5th April 2012, One
Month has been completed after giving the mobile to the service centre and it is not repaired till now.


The Details of My mobile is:-
Mobile Model: - M-67 3D
Company: - Spice
Purchased on: - 2nd March 2012
Purchased from: - Spice Mobile Ltd., Shop. No – 15, A-2/40, Rajouri Garden, New Delhi-110027
TIN NO: - [protected]
Service Tax No: - AAACM0294PST001
Invoice No:[protected]
Counter: -1
Customer ID:[protected]
Price of Mobile: - Rs. 2200
Retailer Mobile No: - [protected]


The Details of Service Centre (Where my Mobile is till Now)
Centre Address: - Taneja Electronics, WZ-66/1A, Manohar Nagar, Vikas Puri Ext., Delhi
Receipt no (of Mobile Received by them): - 674
On Name: - Akhilesh Anand
Address (of me written on Receipt of them): - Rajouri Garden
Problem: - Camera Problem
Service Centre Contact No: - [protected]


Please sir/madam, kindly do something to retrieve my mobile from the service centre or replace from the company.