[Resolved]  Srilankan Airlines — Complaint about services onboard srilankan airlines

COMPLAINT .
Flight number – UL 142 . 4th September 2011.
My family and I were travelling to Sri Lanka for a vacation on 4th Sept 2011 on flight UL 141. Regarding in-flight service , we have had the worst experience. The problem started on the ground itself in Mumbai. The flight was delayed by over 2 hours.
My mother, sister and I were seated in the 19th row A, B , C each. The service was terrible.. the flight attendants were cold and slightly rude. Not only that but they were also a bit lethargic. There was a foul smell in the entire aircraft .
We had to request for the blankets and head phones over 3 times before they were given to us.
No tea or water was served to us inspite o[censored]s requesting for the same over 3 times again.inspite of asking for tea Mr Yasas brought coffee. After that the tea that was served was cold.. it was cold enough to be used in the wash room to wash hands with !!!
No meals were served to the 3 o[censored]s till 20 mins before landing time..when we spoke with Mr Yasas the supervisor on board the flight UL 142 his response was “ that the flight attendant Ms Sashi might have forgotten and that he will TRY to get us something “.
They had run out of food according to Mr Yasas & were forcing us to have veg meals. Just 2 meals were served to the 3 o[censored]s 1 veg and 1 non veg only 20 mins before landing. The food looked stale and was served ice cold. It looked like left over pieces of food were gathered from other trays and brought to us.
When these 2 meals were served to us at 7am and at 7.05am announcement for landing in Sri Lanka was made on the public address system. The cutlery that was served along with the food had particles of old food stuck to the prongs of the fork. I have a photograph to substantiate my statement. Unwashed forks were just put in a packet & served to us.
For some odd reasons which are unknown to us the sri lankan flight staff showed discriminatory behaviour towards my family and I. We would really like to know the cause of such behaviour.
These attendants who were on the flight that day should remember that it is the guests who bring them their salary. The 1st 30 seconds are the most important to create an impression. They should also remember that they should be creating a WOW at every moment of truth.
We were travelling in a group and unfortunately could not change the air line whilst returning .
While returning to Mumbai on flight UL 141 on the 12th of September 2011 from Colombo, the staff attitude was slightly better but again there was some mix up with the food and we were served veg food ( hindu food ) instead of non veg food which we declined.
This entire experience has put my family and me through a lot of stress and spoilt our vacation to a very great extent . I demand an answer and compensation for the trauma as soon as possible.
By missing the meals we did not starve but the hospitality and rudeness on flight UL142 on 4th September 2011 disturbed our mental peace at the start of a lovely vacation.
Fortunately , the hospitality & love from the people of Sri Lanka made up for the trauma & mental stress that we suffered initially because of the rude staff.
We wish Sri Lanka prosperity & good will.
Hoping for an early response.

Regards ,
Mozanne Karbhari

P.S.
Names of the passengers are :-
1> Mrs Mehroo Farokh Karbhari
2> Ms Mozanne Farokh Karbhari
3> Ms Natasha Farokh Karbhari