[Resolved] SRS Pristine Cinemas — Delayed Tickets Distribution
I booked mentioned ticket using bookmyshow.com.
SRS Cinemas: Pristine Mall (AUDI 1)National Capital Region, Faridabad
Booking Id: SRPR[protected]
Show Date: Thu, 25 Dec, 2008 Show Time: 10:20AM
Booking Date: Wed, 24 Dec, 2008 Booking Time: 9:37AM
Payment Mode: Credit Card Seat No: GOLD-E7, E6, E5
Ticket Amount 210.00
Convenience Charges 45.00
Discount Amount 31.50
Total Amount 223.50
I reached on counter for collecting my tickets with my family at 10:10AM. Counter boys was processing too slow to get the tickets on time. I observed too many backdoor activities done by counter boy which also delayed the counter line. There were some groups of Collage boys taking ticket by breaching the line. Finally I got the tickets at 11:00 AM when 40 minutes movie was passed. My family was too upset to handle on very good morning of Merry Christmas. I have to leave the movie for some other time.
SRS Pristine Cinemas management doesn’t feel the responsibility of giving reasonable service to the consumer who booked the tickets by using bookmyshow.com. The process of giving tickets to such consumer is more time consuming than the consumer booking his ticket on the counter.
Please let me know where I should log the complaints against bookmyshow.com to not providing me the return of my paid amount and mismanagement of insensitive SRS Pristine Cinemas.
Hoping your response at the earliest.
Piyush Pratap Singh
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Aug 14, 2020Complaint marked as Resolved
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