Standard Chartered Bank — Illegitimate transaction in my statement which has accumulated unwarranted late fees and a CIBIL entry

Address:

Bangalore, Karnataka

Hi,
I hold a Standard Chartered Manhattan card numbered [protected] . In the monthly statement i received for the month of December 2009, an erroneous transaction of 5000 odd rupees was levied on me which i am sure was not mine. I paid my dues minus this transaction, filed a dispute for an investigation of the transaction.My card was de-activated . I was never contacted on my complaint . I have a job which involves a lot of travel and i was abroad till August 2010. When i came back and contacted teh customer support , i never received a satisfactory reply to my concerns.

I also found out that this transaction has resulted in a CIBIL entry which har heard from them. this has impacted my loan re-imbursement. I contacted their head office and requested them to suggest a process to sorth this. They kept telling me i will be contacted by some one but that never happened. This has caused a lot of stress and problems for me.

Please advice/suggest what can be done


Regards,
Anil

[protected]@yahoo.com
+1 [protected]