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[Resolved]  Standard Chartered Bank — ATM Cash Withdrawal

I am Ramasubramanian from Chennai. I am having a salary account in Standard Chartered Bank, Haddows Road, Chennai -34. On 29th of October I had try to take Rs.10000 from Allahabad Bank ATM. The Money not dispensed. In the printed slip, It has Transaction rejected. Unfortunately I teared the slip, since it was happened so many times before. But this time, money has been deducted in my account. I only came to know when i try to take money in ICICI bank. Then immediately I had complined to Customer Care Phone banking. They have asked me wait for 11 days. The money not came. Then I have complined again. They gave me a compliant number - NAVYA/LC/1108/23. I went to the nearest bank and filled up the ATM Dispute form also. But my money didn't credit in my account till now. They have gave another compliant number now - DURGA/LC/12087. Everytime while I ask the customer care they are telling me that the enquiry is going on. But they are not telling me that whether my money come back or not. I am struggling for money. I have done a mistake to tear that slip. Please tell me that what can i do in this situation.

Yours Truly,

R.Ramasubramanian
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  2 CommentsShareTweet

Comments

With reference to the above, MOHITVIJAN saving bank account holder in your bank could not receive an amount of Rs. 300/- (Rupees Three HUNDRAD ) which was withdrawn in standard charterd bank wea arya samaj road ( delhi) ATM on 16 06.09 record no 8180 As my account is debited with 300 which I could not receive. So, I kindly request you to credit the amount of Rs. 300. I am also submitting a copies of statements for confirmation to The Chief Manager, Union Bank of India at ATM CELL DELHI ROAD MEERUT BRANCH point.
Kindly do the needful.

Thanking you.

Yours truly
MOHIT VIJAN
ac no[protected] card no [protected]
From:
133 GURU NANAK NAGAR MEERUT
mob no-- [protected]

Standard Chartered Bank — money withdrawal from account

Dear group ,
I am ANUJA KUMAR BEHERA , Working as Engineer in ABB Ltd.Peenya,Bangalore . I have a salary account in standard chartered bank, MG Road ,
This regarding my money debited for account with out my knowledge .I got a message in mobile on 02/02/12 at 12.21 AM regarding money INR 19487.75 towards ATM cash withdrawal -StanChart.At that time i was sleeping at home.
Next day I log complain through phone and block my debit card and again on 04.02.12 I log a written complain in my local branch i.e standard chartered bank, MG road ,Bangalore.In my local branch they informed that you will get back your money with in 7 days but till date i have not received it back .
whenever i will call to customer care , They are telling it will take 45 days.I don't know what to do .

This is the mail alert i have received .

Email Alerts Summary
Banking Transaction
> Dear Customer, your account 456xxxx4032 has been debited on 02/02/12 by INR 19487.75 towards ATM cash
withdrawal -StanChart.

I am also attaching the mail in PDF format.


Please help me on this issue.

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    Standard Chartered Bank
    Customer Care Service
    Customer satisfaction rating
    56%
    Complaints
    1286
    Pending
    0
    Resolved
    701
    Standard Chartered Bank Phone
    +91 11 3940 4444
    +91 11 3394 0444
    Standard Chartered Bank Address
    19, Rajaji Salai, Chennai, Tamil Nadu, India - 600001
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