| Address: | Chennai, Tamil Nadu |
SCB is charging interest even after the whole previous balance is repaid within due date.
My Due date is 28-April-2012 [as stated in statement] and previous balance is Rs.24,470.86 I have repaid Rs.24,692.50 on 22-April-2012 [my account gets nil balance on the same date and my Statement attacted for reference]
From 30-April-2012, I have purchased for Rs.3,044 [For this I interest-free period as per bank's terms and conditions]
Even though I have paid my outstanding with due date SCB have charged me Rs.579.
So, I send mail through SCB portal, they did not replied me for past 3 days, today [11.09.2012] I got reply from as a Service Gesture, they will reverse this interest for me in next month statement.
In the meantime, I have called customer care and asked about this, they have replied irresponsibly and finally blaming the customers only.
This is not first instance for me. This is third time for me.
Please find below the mail from SCB.
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5/11/12
Ref: 05/12/020141/CRD
Dear Mr. Natarajan,
This is with reference to your Internet Banking query dated May 07, 2012.
We are concerned to note the feeling of dissatisfaction expressed in your E-mail. We regret any inconvenience that may have been caused.
We wish to clarify that trailing interest will be debited if we receive Partial payment/no payment against the previous statement though full payment made in the current statement.
As a service gesture, we have arranged to reverse the interest charge of Rs.511.05 along with the corresponding service tax debited to your card account on May 4, 2012. This credit will reflect in your next statement. We request you to make payment as mentioned in the monthly statement to avoid debit of such charges in future. Please refer the terms and conditions specified in the Important Information Document attached with your monthly statement for important information related to your card account.
Assuring you of our best services always.
Yours sincerely,
Sujoy Kumar
Senior Officer - Customer Care
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Standard Chartered Bank — Charging more interest charges than promised
HI sir/Madam,This is kiran kumar Reddy.A. I have taken credit card of Standard chartered bank at an interest rate of rs 2/- promised by the bank agent. After some time they started charging rs 4/- interest rate and bugging me to make the payment. I asked them to revert back the unnecessary charges so that i can close the card.They never reverted back any amount and they kept calling me to make the payments. Is this eligible to go ahead with the complaint.
Thanks & Regards
Kiran kumar