[Resolved] Standard Chartered Bank Credit Card — CONSTANT HARASSMENT FOR EXTRA MONEY FOR NO FAULT
SSANJAY M MEHTA
BELOW I AM COPY PASTING THE DETAILS CORRESPONDSE DONE FROM MY SITE WITH RESPECTIVE AUTORITY
A/C NO [protected]
MANAGER (CUSTOMER CARE)
STANDARD CHARTERED BANK
SUB: WHY I AM PENALISED FOR NO FAULT?
NO REPLY FROM CARD SERVICE DEPARTMENT
For God sack I want to clear this matter at earliest. MY FAULT IS THAT NOW I AM NOT YOUR CARD HOLDER & I AM FIGHTING FOR TRUTH? I am of very clear view that company is misusing the power to harass me as you have one sided power to damage my credit rating.
BEFORE DIWALI I SENT MAIL TO CARD SERVICE BUT DIDN’T GOT REPLY
WHO WILL BE HELD RESPONSIBLE FOR NOT SOLVING MY QUERY & THAN TO GO ON CHARGING ME PENALTY?
I SENT EMAIL ON 15TH OCT THAN RESENT 18TH COPY GIVEN BELOW
----- Original Message -----
From: Sanjay Mehta
Sent: Monday, October 15, 2007 9:42 PM
Subject: WHY I HAVE TO PAY PENALTY & HOW THE AMOUNT ARISED?
Greeting from Sanjay
my INSTABUY A/C IS [protected]
Today I received monthly bill in this bill My 22nd installment is shown very high 5675.93 I want to know how is amount arise? when installments always remains equal
2nd this time again penalty is charged for what? when I have made payment in time?
Urgently expecting reply
----- Original Message -----
Sent: Thursday, September 27, 2007 7:15 PM
Subject: LATE FEE CHARGES
Standard chartered PLC
Greeting from Sanjay Mehta
We were holding above mentioned credit card of company. Due to misguiding Information by your marketing Person we purchased Titanium card than cancelled. We are holding account wit you under LOAN INSTALLMENT & still 3-4 Installments may be pending.
In past for no fault from our side Late fees were charged & on complaining it was waived. This time again Late fee is charged saying my cheque was 1 day late. since many year we were using your card and many time we have made payment on due date (even holding card of other company & some times we makes payment on due date to them also) no penalty was charged as now we are not your customer rule changed?
Any way we have paid that penalty.
We strongly request you to give us contact details of credit bureau of India so we can register our complain & our problems with them. Every time you gives us warning for credit rating, we can also contact them for your rating with all details we have with us
SAME MAIL WAS SENT TO
All Giant corporations including your company have made policy that how long a small ordinary person will fight with us? After some fight they will surrender us even though Customer is right? UNFAIR BUSINESS PRACTISE.
In past due to misguided Information from your marketing executive dispute arise & looking Matter Company waved all falsely charged penalties NOT TO FAVOUR ME AS CUSTOMER.
This time as per fine print rule it was my mistake. I made one payment by cheque on 27th and my due date is 28th THERE WAS NO WRONG INTENSION TO MAKE PAYMENT ON 27TH.In next bill penalty was charged saying LATE FEE-WHICH I PAID ONCE I CAME TO KNOW ABOUT FINE PRINT RULE. In past when I was your card holder many times I have done payment on 27 or 28th
But co never charged me penalty.
Also all off sudden company asked me to pay all balance installments which I have to pay every month under “Instabuy” Why? When a person takes Installment option? And when I was paying all installment payment in time than why all of sudden you asked me all remaining installment?
I called customer care and told why I have to pay balance installment in single payment? Didn’t got satisfactory reply. So I sent email to card service from there also I didn’t have any reply. I was & I am waiting for reply to clear the matter but instead of reply from concern people again I got letter giving me warning to “Deterioration of credit history” why?
AGAIN IN NAME OF LATE PAYMENT YOU WILL CHARGE ME LATE FEE & INTEREST. IT IS NOT RESPONSIBILITY OF THE COMAPNT TP CLEARFY ME QUERY OR PROBLEM? EVEN HIGHER AUTHORITY DIDN’T REPLY ME THAN WHERE I HAVE TO GO? WHAT TO DO?I AM HELPLESS.
PLEASE PLEASE PLEASE WITHOUT COMPLICATING THE ABOVE MATTER HOW WE CAN SOLVE THIS DISPUTE FAIR MANNER? Please waive the penalties & interest charges (think I am surrendering the company- as I am ordinary person busy in fighting for day to day survival) and even apologize for all my fight for my rights done with company. Once I am getting final justice from you I will make payment of balance installments to close this chapter forever. Now company to decide Justice or no Justice- as I have no choice to save my credit rating.
Waiting for your reply by email on [protected]@vsnl.com or telephonic on [protected] or by post on above address
Complaint marked as Resolved Aug 13, 2020
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