[Resolved]  Standard Chartered Bank — Credit Card Delivered without Intimation. Annual Fee Charged. Card is not Cancelled

It has been more than 2 weeks since I placed the request for the cancellation of Credit Card which was dispatched to me without intimating me and then placing the annual fee of 999/- and Service Tax on that amount. I called customer care and placed an request to cancel this card and reverse all the cahrges which was accepted with the Service Request No[protected]. Since than I have not received a single call from Bank Officials however with each email they keep claiming that someone had called me and I wished to continue with that card. They are making falls claims. Kindly see the below email communication so far with the bank officials. [protected][protected][protected][protected][protected][protected][protected]---...⇄ From: Arun Gupta <[protected]@yahoo.com> To: head.service <head.[protected]@sc.com>; "Nodal.[protected]@sc.com" <Nodal.[protected]@sc.com>; "Principal.[protected]@sc.com" <Principal.[protected]@sc.com>; Standard Chartered <customer.[protected]@sc.com> Sent: Thursday, September 12, 2013 7:09 PM Subject: Re: Your recent communication with us (KMM15241806V90997L0KM). SR NO:[protected] Earlier it was CC executive and now Head of service claiming that I had a conversation with SC officer. If so kindly send me the recordings. Truth is that since I placed the request for the cancellation of card on 27-Aug-2013 (SR NO:[protected] there is NOT even a single call I have received from Bank Officials. How can you claim that I wished to continue this card. Now after seeing such falls claims I cant even think of having any relationship with this Bank. An Harassed Customer with No Regards Arun Kumar Gupta Cell No: +[protected] From: head.service <head.[protected]@sc.com> To: ARU N KUMAR GUPTA <[protected]@yahoo.com> Sent: Thursday, September 12, 2013 6:34 PM Subject: Your recent communication with us (KMM15241806V90997L0KM) Ref : 09/13/044024/SP/CRD Dear Mr. Gupta, This is with reference to your e-mail dated September 10, 2013 We regret the inconvenience and distress caused to you during your earlier interactions with the Bank. We sincerely thank you for your patience and persistence; it has helped us reinforce internal efforts to avoid reoccurrence of such instance in future. We are concerned to know that you have requested to cancel your card relationship with us. Further to the telephonic conversation you had with our officer, we note that you wish to continue our service. We thank you for reconsidering your decision and provide us with another opportunity to be of service to you. As a service gesture, we had reversed the Annual charge of Rs.99.00 and late payment charges of rs.350.00 debited to your card ending 5221 along with the corresponding service tax in the month of August 2013. This credit will reflect in your next statement. We request you to contact us for any further details or clarification that you may require in this regard. Assuring you of our best services always, Yours sincerely, On behalf of Standard Chartered Bank Sathish Kumar From the Office of Head, Customer Service We would like to know whether you are satisfied with this e-mail interaction. Please click on the following link to provide your feedback. [url]https://forms.online.standardchartered.com/public_website/india/e-survey/[/...⇄ Please do not disclose your PIN/One Time Password (OTP ) to anyone. Standard Chartered Bank will never call or send SMS/emails asking for such details. If you receive an OTP without request, please intimate the bank immediately. Login to Online Banking through our secured website For more details on our complaint management policy and Banking Ombudsman Scheme, 2006, please visit to [url=http://www.standardchartered.co.in/personal/tools-utilities/en/complaints.h...⇄ Standard Chartered Bank India |Standard Chartered Bank India[/url] Standard Chartered Bank is committed to making your banking with us a pleasant experience and values your feedback: "As per RBI guidelines, effective April 1, 2012; the validity period of Cheques, Demand Drafts, Pay Orders and Banker's Cheques for payment will be reduced from 6 months to 3 months from the date of issue of the instrument." Original Message Follows:[protected]---- Dear Nodal Officers/Head Has bank turn a deaf ear in this matter? Worst part is bank official are not bothered to respond on time and not even bothered to make at least a single call to customer to resolve the issue. A SR created on 27-Aug-2013 is still not closed. Despite my continuous request of cancelling the it is not getting done. This is my last and final request to cancel the card. Arun Kumar Gupta Cell No: +[protected] From: Arun Gupta <[protected]@yahoo.com> To: Card Services <card.[protected]@sc.com> Cc: "Nodal.[protected]@sc.com" <Nodal.[protected]@sc.com> ; "Head.[protected]@sc.com" <Head.[protected]@sc.com> ; Standard Chartered <customer.[protected]@sc.com> ; "Principal.[protected]@sc.com" <Principal.[protected]@sc.com> Sent: Friday, September 6, 2013 7:01 PM Subject: Re: Your recent communication with us (KMM15142340V19881L0KM) Thanks for the Reply. At this moment I have decided to cancel the Card with all the charges levies on it to be reversed. I may opt for a new card with better features provided Bank services are good with a good customer care. So please cancel this card. Regards Arun Kumar Gupta Cell No: +[protected] From: Card Services <card.[protected]@sc.com> To: ARU N KUMAR GUPTA <[protected]@yahoo.com> Sent: Friday, September 6, 2013 5:53 PM Subject: Your recent communication with us (KMM15142340V19881L0KM) Ref : 09/13/010369/SP/CRD Dear Mr. Gupta, This is with reference to your e-mail dated September 03, 2013 . At the outset, we regret the delay in our response. We thank you for the cooperation and patience extended in the interim. We are concerned to note that we have given you a cause to complain on our services. We regret any inconvenience caused to you in this regard. We would like to inform you that the annual fee debited to your card account is a basic product price. The same is debited to your card account for the various facilities extended on your card account. Considering your long-standing association with us, we have arranged to reverse the annual fee (Rs.999.00) debited to your card ending 5221 along with the corresponding service tax. This credit will reflect in your next statement. As a service gesture, we have arranged to reverse the late payment charge (Rs.350.00) along with the corresponding service tax. This credit will reflect in your next month statement. We are concerned to know that you have requested to cancel your card relationship with us. We request you to reconsider your decision and provide us with another opportunity to be of service to you. Assuring you of our best services always, Yours sincerely, On behalf of Standard Chartered Bank Somasundaram J Officer - Customer Care Original Message Follows:[protected]---- Dear Head/Nodal Officer I am tired of writing and calling the Customer Care however they are not bothered to resolved the issue. Just reply to my email with no resolution. Further there are false claims by customer care officer, "Sandhya S" that I wished to continue with the Credit card but the truth is I never received a call from CC after placing the request for cancellation of Credit Card. Due to this careless attitude and false statements by CC executives I have decided to cut all the connections with the SC bank and also close my 8 years old Saving Bank Account. Please go through the entire communication below in last 7 days [protected][protected][protected][protected][protected][protected][protected] Please be advised that I have never recieved any call from bank executive and nor I wish to continue with this Card. Hence request you to cancel this card with immediate effect and cancel all the charges levied on this. This is my final intimation to you. Rgerads Arun [protected] Previous Message: From: Cards Subject: RE: Cancellation of Credit Card. SR NO:[protected] Date: 31/08/2013 8/31/13 Ref: 08/13/123609/SP/CRD Dear Mr. Gupta, This is with reference to your Internet Banking query dated August 27, 2013 We are concerned to know that you have requested for the cancellation of your card. Further to the telephonic conversation you had with one of our executives, we understand that you wish to continue using your card account. Hence, we request you to use the same for your future transactions. Assuring you of our best services always, Yours sincerely, On behalf of Standard Chartered Bank Sandhya S Officer - Customer Care [protected][protected][protected][protected][protected][protected] 8/28/13 Ref: 08/13/129236/SP/CRD Dear Mr. Gupta, This is with reference to your Internet Banking query dated August 28, 2013 We wish to inform you that the cancellation process takes up to 7 working days. We assure you that we have initiated your request for cancellation of your card account ending 5221 based on your request in the previous e-mail addressed to us. We assure you that your card will get cancelled in due course. We seek your patience and understanding in the interim period. Assuring you of our best services always, Yours sincerely, On behalf of Standard Chartered Bank Mohammed Imthiyaz Officer - Customer Care [protected][protected][protected][protected] 8/28/13 Hi Yesterday I has called customer care and requested for cancellation for my Credit Card and reverse the annual fee which has been applied on this newly delivered card without any intimation to me. However I have still not received any confirmation call from Cancellation team regarding this as told to me by customer care execution Mr "Rakesh". The SR No for cancellation of credit card is :[protected]. Kindly cancel this card along with reversing the annual fee and ST on annual fee. Regards Arun Kr Gupta [protected][protected][protected][protected][protected][protected][protected] Arun Kumar Gupta Cell No: +[protected]