[Resolved]  STAR CJ Live Channel — lost my 5299/-

Address:

Gautam Buddha Nagar, Uttar Pradesh

My wife saw a mixer grinder of Bajaj Co. at Star Cj live channel (at evening 7th, feb,12) and she has given the order, after that she has received order id on her mobile and Co. has informed her that you have to pay with in 24 hrs of this sms, a very next day i have paid the value which was 5299/-, same time i received a sms from my bank that this amount has debited from my account. next day my wife received a sms at 5 0 clock in the morning (usually very odd time) that Co. has not received any payment against the order so your order stand cancelled.
when i called up customer care of this channel they are very casual on this issue and told my order has cancelled and i have to give another order but product would be available without any offer.
When i want to know the office address of star cj, no one is ready to give neither its website has any address.
me and my wife feel that these type of co,s are cheating the clients very smartly, also not able to understand how my hard earn money will be refunded.