[Resolved]  State Bank of India — regarding deduction of amount despite cash withdrawal from ATM

Address:

Bokaro, Jharkhand

sir

This is to state that I, Ram Lakhan Prasad, SBI Saving A/C no. [protected] at Bokaro Steel City Sector 9 branch have been deprived of customer care despite regular calls to your customer care numbers.

My problem is that at I withdrew Rs. 10000 from Khandwa railway station SBI ATM and my transaction number was 5228 dated 20th August 2010 around 7 AM. Though the amount was deducted from my account, I did not receive any cash from the machine. I had intimated the security guard and he asked me to lodge a complaint at my home branch.
At my branch they told me to write an application and do with all the formalities which I did. At 27th August, they told me that the amount was not withdrawn from my account and I will get it reimbursed. But, no help whatsoever has been provided thereafter.
I even went to the customer care at bokaro but inspite of helping, they told me to go and file an affidavit at the court.

In short , I have serious problem and I expect an help from you.

Thanking you.


Ram Lakhan Prasad
SBI A/C No. [protected]
SBI Salary Account (Steel Authority of India Ltd.)
Sector 9, Bokaro Steel City.