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[Resolved]  State Bank of India — ATM transaction timed out yet money debited!

I went to a SBI ATM on 16th Feb 2009 near Forum, Bangalore having ATM ID: S1AN01050802in order to withdraw a sum of Rs.1000. The screen showed that the transaction was timed out and I didn't get any receipt. After 2 days while checking my account balance through net banking I found out that the transaction was actually processed having TXN NO.: 8549 and Rs.1, 000/- had been debited from my account without my knowledge. I was really upset because I don't earn that much and walk to my office in order to save money. Then next day I went to my home branch, SBI Banashankari 3rd stage and I came to know that the ATM officer was on leave and they asked me to come on 24th Feb.
I met him on 24th he took my complaint letter and said that he would forward it to the other bank because everything would be done by the other branch. And he also asked me to submit a complaint there. I went to the other branch and the Branch Relations Manager was least interested to listen to me. He told me the same thing like the ATM officer of the other branch - "It will be forwarded it to your home branch."! When I asked him that if it happens again with a bigger amount, then ? He laughed at me and said that in that case anything can happen.
This is the behaviour of these SBI officers. They don't treat the customers in the proper way. And now I believe that its a scam. They are total cheats, cheating on the common peoples' income. I've decided to close my account.
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  9 Comments     Updated: ShareTweet

Comments

I had also met the same issue when I was withdrawing 1000/- Rupees by using ICICI debit card from SBI ATM (situated near railway station) from Chengannur in Kerala. Mean while I got a message that 'Your Transaction is being Processed' but I did not hear any sound of money which was get counted and the bill was getting generated. Then after a few seconds I got a message again saying "Your Transaction is Timed Out".Soon I went another ATM (Canara Bank ATM situated near the Navaratna Bar) and I withdrew 1000/-Rupees and I was shocked once I saw the Receipt, I found that the previous transaction amount (which was timed out) got debited from my account.

Suddenly I called the SBI customer care and they did not pick the call.Later I called my ICICI customer care and they accepted my compalints, they told me that I would get an update within the next 8 working days.Still I am waiting for an update.
mkv.mkverma's reply, Dec 4, 2020
Exactly same incident happened with me. I am very much worried I have used icici debit card and without Rs 5000 from sbi but did not received any amount. I have raised a complaint to icici bank. Can you please help me how can I get it back
Just now I have checked through net-banking, I have got it back, on last Friday, 17th April 2009. So they gave it back almost after 2 months!!! Anyway, I am happy that I have got it back. I am feeling almost (will not get interest for 2 months on that Rs. 1000! :P) equally happy as I was disappointed when I lost it! :)
i am the account holder of statebank
when i draw money from atm i did'nt getting message to my mobile about the information of transaction
pls provide that facility to my mobile
&
my account
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State Bank of India — transaction timed out

Hi,

I am ramakrishnan from Chennai - thiruvanmiyur, On 1st sep around 1:30PM, I went to nearby ATM to with draw 500 from my account. It shows error Transaction timed Out and i didnt receive any receipt also for this. On 2nd when i checked my online accout, I was very much worried that 5000 debited from my account. As soon as i contacted the bank customer care, they gave one ticket number AT[protected]. But still now i dint get any resolution for this. This is the Very Very worst service providing by State Bank Of India. If any of the Bank Employee of the State bank read this.. Please fix this type of issues and provide us good service to the customers. Because we are not getting money just from ground or trees. we are working hard for the whole one month like you and if losing money means.. Jus try to understand.

If any further information needed please mail at:- [protected]@gmail.com
i am an sbi account holder,
today i went to sbi atm and i withdrawl an amount 700rs.after i got a transaction slip of response code 0005.i didn't get my money.it said "transaction is timed out"
Withdraw 20000 from Malayam ATM of Thiruvananthapuram. It showed your transaction is processed . Then it Timed out. But the amount was debitted from my account. Now its almost 8 days. I have not received it yet. And SBI says its just 3 working days, I have to wait anothet 4 working days. Thats 5 days more. My ECS are due in 2 days.
I am jagan boddupalli from kothapet, hyderabad 500035.
I am ICICI account holder and tried to withdraw 9000 from SBI ATM at kothapet branch near 'Q' bakers around 6:50 PM on 31-Oct-2018, the requested amount got debited but the Transaction timeout without dispensing any amount or any transaction reciept.
I raised a complaint with ICICI and they said it would take 7 working days and I am waiting .
This is very bad that because of issue with SBI ATM, I have to wait for 7 days to get my hard earned money.
And I will never try to withdraw from SBI ATM
I went to SBI ATM On 4/12/18 near vidyasagar College, Suri, ATM ID no. IFBN000191O21 in order to withdraw a sum of Rs. 2000/- and one more try to get money but the screen showed that the transaction was timed out and I did not get any receipt. After 2-days while checking my account balance through mini statements, I found out that the transaction was actually processed but I have no txn No, and RS. 4000/- has been debited from my account without SMS alert which is never happened previous. Now almost 2-days have passed and I am very disappointed on SBI ATM.
Still I am waiting for an update as early as possible.
Thanking you,
Zalani01's reply, Feb 13, 2019
Did you received amount back?

I have same problem right now..
I had also met the same issue when I was withdrawing 5000/- Rupees by using ICICI debit card from SBI ATM (Shibpur Ganges Garden branch) from Howrah in West Bengal. Mean while I got a message that 'Your Transaction is being Processed' but I did not hear any sound of money which was get counted and the bill was getting generated. Then after a few seconds I got a message again saying "Your Transaction is Timed Out".Soon I went another ATM of same branch and I was trying to withdraw 5000/-Rupees and I was shocked once I saw Insufficient balance, I found that the previous transaction amount (which was timed out) got debited from my account.

Suddenly I went to SBI bank they said me to inform ICICI bank. Later I called my ICICI customer care and they accepted my compalints, they told me that I would get an update within the next 8 working days.Still I am waiting for an update. Date of incident 4 Dec 2020 at 10:42 am

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