[Resolved] State Bank of India — ATM transaction timed out yet money debited!
I went to a SBI ATM on 16th Feb 2009 near Forum, Bangalore having ATM ID: S1AN01050802in order to withdraw a sum of Rs.1000. The screen showed that the transaction was timed out and I didn't get any receipt. After 2 days while checking my account balance through net banking I found out that the transaction was actually processed having TXN NO.: 8549 and Rs.1, 000/- had been debited from my account without my knowledge. I was really upset because I don't earn that much and walk to my office in order to save money. Then next day I went to my home branch, SBI Banashankari 3rd stage and I came to know that the ATM officer was on leave and they asked me to come on 24th Feb.
I met him on 24th he took my complaint letter and said that he would forward it to the other bank because everything would be done by the other branch. And he also asked me to submit a complaint there. I went to the other branch and the Branch Relations Manager was least interested to listen to me. He told me the same thing like the ATM officer of the other branch - "It will be forwarded it to your home branch."! When I asked him that if it happens again with a bigger amount, then ? He laughed at me and said that in that case anything can happen.
This is the behaviour of these SBI officers. They don't treat the customers in the proper way. And now I believe that its a scam. They are total cheats, cheating on the common peoples' income. I've decided to close my account.
Complaint marked as Resolved Aug 14, 2020
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