[Resolved]  State Bank of India — LOSS OF RS.20000/- BECAUSE OF MALFUNCTIONING OF SBI ATM NEAR RELIANCE ENERGY ATM AT SECTOR-24, NOIDA

To,
The BRANCH MANAGER
STATE BANK OF INDIA,
SECTOR – 02, NOIDA (MAIN BRANCH)
DISTT. GAUTAM BUDH NAGAR
UTTAR PRADESH – 201301

Sir,


This is to bring to your kind notice that the undersigned had deposited Rs.45,000/- in my Saving A/c No.[protected] on 8th September 09. I had withdrawn Rs.25,000/- through ATM in Sector-26, Branch. On 9.9.09, when I went to withdraw Rs.20,000/- from ATM near Reliance Energy Office at Sector-24, Noida, i had given the commands through the ATM for withdrawing Rs.20,000/-. After waiting for 2-3 minutes, when the money did not come out from the ATM, I had given cancellation command but the ATM did not respond. Since I needed the money, I rushed to the Sector-26 ATM but there I was given a slip throgh the ATM that there were insufficient funds. I was shocked to know this. Then today, i.e., on 10.9.09 I went to the Branch at Sector26, I was informed by the concerned employee that I had to bring my Pass Book and then only they can clarify where the money has gone.

In my wife (Mrs. Kiran Garg's) account, i was told that only Rs.3,000/- are left whereas the status is as follows (as on 8.09.09)

Earlier deposited money Rs.5,000/-

FDR Deposit Rs.1,10,000/-

So the total amount = Rs.1,15,000/- I got shifted Rs.45,000/- from Mrs. Kiran Garg's account [protected] to my SB A/C[protected] and again on 9.9.09, I got Rs.25,000/- from my wife's a/c. Now i am told that the net amount in my wife's account is only Rs.300/- So my wife's a/c is fully reconciled while in my account, from earlier Rs.45000/- I had withdrawn only Rs.25,000/-. So there is a net loss of Rs.20,000/- to me because of your Reliance Energy, Sector-24 ATM. Since I had given the command of withdrawing Rs.20,000/- so there are two possibilities either the amount did not come out or the amount came out after i left which may have been taken by some customer who came later.

You are requested to kindly see to it where my money has gone so that I do not have to incur this unnecessary loss.

Thanking you

(B.R. GARG)
AGM (NTPC)/MOB.[protected]
Q-210, SECTOR-21, AFNHB, NOIDA-201 301 (U.P.)

Copy to : Branch Manager,
SBI, PBB, Sector-26, Noida

SHO
Police Station, Sector-24, Noida :- Kindly register FIR for theft of my money from SBI ATM Near Reliance Energy Office in Sector-24.