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[Resolved]  State Bank of India — Debit Card False Transaction

Dear Sir/Madam,
My sister Mrs. Banya Pattanayak, having a savings account ([protected])
with SBI, Nimapara Branch(Code-6480) , Puri, Orissa.
She had used the debit card to purchase gold from Lalchand Jewellers, Bhubaneswar,
Orissa on Date 10/10/2008.
First time the transaction of amount Rs. 3030 declined. So the shopkeeper
tried for the second time for an amont of Rs. 3000/- which
gets succeeded. Unfortunately both the amounts have been debited from her
account.

She had given an written application on the concerned SBI branch with the
attachments as per instruction from bank officials.
1. Shopkeeper Transaction copy where Rs. 3030 is not credited to his account.
2. Her transaction copy with Rs. 3030 is debited from her account

Requested the Branch Manager so many times for the false transaction of
Rs. 3030/- what needs to reverted back to the account.
But nobody is responding and taking any initiative to resolve the same intead of so many requests to SBI customer care.

Hope one year is enough time for SBI to test one customer's patience.

Will be happy if the amount gets credited to her account as soon as possible.

Thanks,

Dillip Kumar Nayak
Mob:[protected]
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Complaint marked as Resolved Aug 13, 2020
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    Customer satisfaction rating
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    Complaints
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    Resolved
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    State Bank of India [SBI] Phone
    +91 80 2659 9990
    State Bank of India [SBI] Address
    No.65, St Marks Road, Bangalore, Karnataka, India - 560001
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