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[Resolved]  State Bank of India — SBI Card Privilege Circle

SBI Card over telephonic conversation had offered 3 days and 2 nights of holiday with 1 way free domestic flight travel by convincing me to accept the offer. I was told that i can cancel the program at any time before the vouchers reaches Heritage Holidays Pvt Ltd - C/o Plat5 Consultancy Pvt Ltd. I have recieved the vouchers in this regard. I have also accepted for the offer and they have debited an amount Rs.6067/- from my SBI card. In voucher provided to me the last date for submission of form for accomodation & travel is 26/01/2010.

Now due to unavoidable circumstances i would not be able to take the offer and requested the SBI cards to cancel the offer provided to me. I was shocked by their reply that cancellation can not be done and i can only transfer my offer to any of my blood relatives.

SBI Card has offered an unfair deal with their customer. Please guide me to proceed further....
Complaint marked as Resolved Aug 14, 2020
Complaint comments  14 CommentsShareTweet


I am posting this solely for the purpose of providing warning to all SBI credit card holders in INDIA.
Guys, please do not fall into the trap of SBI credit card privileged group offer.

A month back, SBI credit card team has called me and offered me "privileged circle group" under which I can get the following:
1) 3 days and 2 nights holiday plan anywhere in INDIA (includes accommodation in 4 star or 5 start hotels)
2) One way Flight charges are free
3) An american brand watch
Usually whenever I get any call from anyone regarding the offers, I never responded with interest as I always believe that they can be fake and contain hidden charges etc...

But when I got this call from SBI, being a reputed organization in INDIA, I did not have a second thought and accepted to their offer.
Immediately they have debited 6067 rupees from my credit card.
So far everything is fine.

After 25 days, I have received the offer slips through courier.
When I opened that box, I was literally shocked to see the vouchers and watch.

1) The watch can cost around 300 rupees. It looks below average.
2) Flight charges: Free for only one person and that too we need to choose one among 5 cities ( This is not at all relevant to what they have said earlier, initially they have told me that one way flight charges are free to any destination we chose to stay in our holiday period.

And, we need to give 3 different dates to them for to book the flight ticket. Only base price is free and we need to pay the taxes... how well SBI is making fools of their own customers...We all know that some times base price of flight charges can be one rupee to 10 rupees.. Its taxes which costs more and that we need to pay.

When I asked them that, i am told one way flight charges free for me and my wife.. how can I go by flight and my wife by train or bus... this is the most ridiculous offer I have ever heard in my life.

3) Accommodation in star hotels:
I again need to provide 3 different dates in the next 6 months (excluding some months within that)
And again I need to pay the hotel taxes.

In addition to that above, I need to pay processing fee of Rs.250 to avail the 2 offers.

Oh my god... After I have received this offer, I realized that i'm made as a BIG FOOL by SBI.

This is my request/suggestion/warning to all SBI credit card holders.. Do not fall into the trap.
My case is also identical to above. Iwas told that the amount will be refunded if Iama not interested to take up the journey. But to my surprise now the cheating is at its highest level. Iam told that the money will not be refunded. Iam cheated for an amount of Rs. 6067/- . my advice is toall SBI card holders is Pl. donot fall prey of such schemes no body is going to hear you.
Atish here again.
Check more complaints against SBICard, Hertage Holidays how made fool o[censored]s.

Also following check in 'catched' mode, to know 'terms & conditions' set by SBI.
We have only option to cancel our SBI card.

Check 'terms & conditions'.
This is high-class cheating by SBI. I couldn't imagine that SBI will be doing such a thing until I got into this. Had I read all these before I went in for it, I wouldn't have even heard to them.
See the other complaint in the below link.
I guess who ever has gone for it, they are now deeply regretting it.
The customer service response is worst than anyone else I have seen till now.
You don't have anyone out there whom you can speak to. You can't meet or see the person.

Regards, Prasad
I took the program & went for holiday in Goa.. No offences to anyone but my experience was entirely different. SBI/Plat5 actually gave one of the best deals. The property where they provided accomodation was exotic. I just gave them all the details from my side within the time frames as mentioned in the "T&C's"
Hi, I would like to know about properties in Goa… I am also planning a trip through Plat5. Since you have been there..Can u please suggest ?
I went to Goa and enjoyed my holidays in "La Goa Azul".It is nice property in Goa. U can check details on internet.
I had a wonderful experience with sbi program..whatever deals and offer they committed to me they had provided with me each and everything...i had availed my holiday offer in the avalon resorts...its one of the best property in mussoorrie...
They never confirm anything in email. Ask them to send an email regarding it and they will not. High time there is a law to make it mandatory to have these SERVICE providers sent the chat text as email.
This is true, I am also a trapped person
Hi all, I fell into the same trap in middle of August 2010. Everything happened so quickly.
When I got the phone I was tricked into believing that first the offer details will come to me by courier. Then after checking the details I will sign for them to debit the money.
But suddenly on 21 Aug I found Rs 6067/= debited on my SBI card. The date of debit is also significant as I am getting the least no of days(21) to take any action against SBI card.
There is no doubt that they did forced illegal debit to my card account. This is money swindling of the worst kind. If we together fight it out legally in Delhi, they will be in a spot.
I do not know what the standard of their services & goods offered will be. But that is secondary. Everybody cancel your SBI Credit cards while you can. I hear that SBI card is run by GE Countrywide. Not by SBI themselves.

My Credit Card No.[protected] which was received by me during Dec 2010. But I have not used the card and I sent the card by mutilating the same by post to SBI Cards & Payment Services PO Box No 28, New Delhi. on 23/11/2011. Now I have received Annual Fee to be paid. Since I have not used the card and sent back the card to you, I request you to cancel the Annual charges and confirm the same. My Mobile No is [protected]. I had sent SMS to SBI and they had replied that my problem has reached their Solution Room and their Representative will be contacting me. But Till date they have not contacted me.
Hence Please look into the matter and confirm that the Annual charges are cancelled. Thanking U,
My CC No [protected] . Pl Cancel my Annual Fee of Rs550.40 as I have not used the card and sent back to you on 23/11/2011 ie before 12 months.

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    State Bank of India [SBI] Phone
    +91 80 2659 9990
    State Bank of India [SBI] Address
    No.65, St Marks Road, Bangalore, Karnataka, India - 560001