[Resolved] State Bank of India — Fraud Customer Executive | |||
Dear Sir/Madam, This is Vishal patel from Surat Gujarat. I am holding Sbi Platinum Card No:4377-xxxx-xxxx-9611. In the recent time I called Customer care no:[protected] on 15-Jun-12. As I was interested purchase the electronics item from Croma Centre Surat. Before my purchase I called to customer care to know about the latest offers on my SBICARD. As per the customer care executive the offer is available of 10 % discount on my SBICARD then also I asked him to confirm that weather I can avail this offer at Croma Centre in my city (Surat). He reconfirmed the same & gave me the assurance that yes this offer is valid in Croma Centre Surat. After the assurance given by Customer executive I purchased my goods. I paid the bill as well. On 1st August 2012 I called to customer care[protected] to know about the status of the cash back offer? I was shocked to know from them there is/was no offer of 10% cash back. I asked them It was confirmed by your executive on 15.06.12. They said that they will check & revert for that they asked me to put on hold. I Agreed for that but surprisingly they cut the my phone on both the times. Firstly I thought it may be network problem but 2 times it was beyond my understanding. hence I request you to help me get back my money and actions against the executive who failed to provide the service & disconnecting the calls. Regards, Vishal Patel Mob:[protected]. Was this information helpful? | |||
Feb 3, 2016 Complaint marked as Resolved It was discussed with company's representative and discussed in depth and matter was closed by company. Thanks for your support | |||
 8 Comments | |||
Comments
I have applied for SBI credit card. but it was not delivered to me, I don't even know my SBI Credit card number. after a month SBI started pestering me that u have used os much of amount and need to pay the amount which I have no clue. after a year they started asking for annual fee and also threatened that I cannot apply for any CC or loan. what to do? can some one please mail me how to resolve this issue.
Till Date not received any feedback from SBICARD. Even though I tried to use their service by sending the message on [protected]. I got replied via SMS as well that SBI will call me withing 2 business days. Message was sent on 01.08.12 & today it is 08.08.12 I think SBI is on leave may be for a month or what ?
Please let me know.
Regards
Please let me know.
Regards
Dear SBI team,
Thank you for calling me regarding my concern but I am very sad to share my feelings regarding the solution offered to me for my concern. SBI card representative conveyed to me that in no case they can revert the amount. I feel something like somebody commites the mistake & other people have to suffer for one's mistake.
Customer care is the authorized place where people can updated themselves regarding the latest offers.If these people start misguiding the customers then who will save us?
Hence once again I request you to look into the matter & get me the solution upto my satisfaction. If required the conversation I had to sbi executive shall be rechecked.
Awaiting for your postivie reply.
Regards,
Thank you for calling me regarding my concern but I am very sad to share my feelings regarding the solution offered to me for my concern. SBI card representative conveyed to me that in no case they can revert the amount. I feel something like somebody commites the mistake & other people have to suffer for one's mistake.
Customer care is the authorized place where people can updated themselves regarding the latest offers.If these people start misguiding the customers then who will save us?
Hence once again I request you to look into the matter & get me the solution upto my satisfaction. If required the conversation I had to sbi executive shall be rechecked.
Awaiting for your postivie reply.
Regards,
Dear Sir,
The query has been responded in such a way that it is not simply acceptable to me.
What your nodel officer tried to convenience me to accept the mistake made by your executive & bare the charges. Is it the way to provide the services? I m giving you open invitation to discuss what ever may be your proposal on the open forum so that people of this country can know what you SBI team is doing in order to resolve the customer's problem.
I have already taken up this issue to RBI & my complain has been forwarded to Mr. Amit Karla, Nodel Officer SBI Cards and payments Services Pvt LTd, 10th floor DLF cyber city, Phase -II Guragaon 122002 by RBI.
Waiting for the resolution to come to my satisfaction.
This is simply not tolerable.
Regards,
Vishal Patel.
The query has been responded in such a way that it is not simply acceptable to me.
What your nodel officer tried to convenience me to accept the mistake made by your executive & bare the charges. Is it the way to provide the services? I m giving you open invitation to discuss what ever may be your proposal on the open forum so that people of this country can know what you SBI team is doing in order to resolve the customer's problem.
I have already taken up this issue to RBI & my complain has been forwarded to Mr. Amit Karla, Nodel Officer SBI Cards and payments Services Pvt LTd, 10th floor DLF cyber city, Phase -II Guragaon 122002 by RBI.
Waiting for the resolution to come to my satisfaction.
This is simply not tolerable.
Regards,
Vishal Patel.
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SBI Credit Card — Fraud done by SBI team
Hi ladies & gentlemen,This is new victim of SBI credit card. I had never I repeat I had never used(To that matter it is not activated at all) the credit card till now. Initially I was promised for a card with out any annually charges. Receiving the card I was surprised that they mentioned that I will need to pay annual charge. When I called customer care, they said don't worry about the letter and they mentioned that my card is LIFE TIME Free credit card. After 1 year I got a mail stating that I need to pay some RS 800/- as annual charges. I really got sacred about the service they did and kept it without using. They used call me and tell me that I need to pay money for them. The calls are also very irregular and they don't even follow up properly. I never saw such kind of service.
Now they are asking to pay 1250/- rupees for cancellation of my account in black mailing manner telling that they will issue an arrest warrant against me and all my accounts will be blocked in every bank.
The intelligent lady who called me says that she is calling from Delhi the actual number being bangalore. Is this not fraud Friends?
I think very soon their will be a web site for SBI victims
sbicreditcardvictims.com. That is level of their fraud.