State Bank of India, Ina, Vikas Sadan, New Delhi-23 — Damaged & Fake currency note Rs500/- and Rs 1000/-

Address:

South Delhi, Delhi

Subject: - Complaint against State Bank of India , DDA Building , INA, Vikas Sadan, New Delhi for damaged currency note received from ATM DDA Building , INA, Vikas Sadan.
Sir,

1. I am presently working in NL-1 Branch of DDA, INA, Vikas Sadan, 3rd Floor 'A' Block. I, the undersigned withdrew a sum of Rs 10,000/- from the ATM Machine DDA Building on 27.1.2012 at 13:10 vide TXN No. 1134. My bad habit was, I hardly count the cash withdrawn from the ATM and never got less amount to the amount so required from the ATM as such question for checking of quality of notes does not arise because it never happened with me for last eight years (since the day I am using SBI ATM) or so. But hereafter I have started counting as well as checking the quality of notes soon after withdrawal from the ATMs.

2. I handed over the cash to my wife as it is, and she proceeded to Jammu in the evening of 27.1.2012 only. On 28.1.2012 when my wife went for shopping and found that one of the Rs 500/- note bearing No 2EQ 461424 was damaged and cello tape pasted on the back of the note. She immediately informed me on telephone of the same. She returned from Jammu to Delhi only on 03.02.2012 (evening).

3. I visited bank on 06.02.2012 and met Deputy Manager, Mr Maidan and Mr Kashmiri Lal who told me “not a problem, wait for the cash officer he will exchange it”. I kept waiting for few minutes but the cash officer did not turn up. I went the following day and happen to see Mr Kashyap, narrated the whole story who in turn informed me, “it is not possible as we check the notes before keeping in the ATM, and moreover ATM throws such notes in rejection tray”. I told him that I was not aware of all that technical things but I got the note through your Branch ATM only. He however asked me to show the ATM receipt and further referred to Cash officer. The cash officer, Mr Bharat Suri behaved rudely saying that the question does not arise of getting such notes from the ATM machines as we do not keep such notes in the ATM.

4. Mr Kashyap advised me to go to RBI for getting the note exchanged, as they have to make a bundle of such notes and it would take time to make a bundle and submit to RBI or so. I replied him that it was not fair as I got the note from their ATM and requested him to do needful instead sending me to the RBI. I also informed Mr Kashyap to lodge complaint with the bank higher authorities for their dealings with a customer as such.

5. On this I met the AGM, Mr Sharma who tried to contact Mr Kashyap on intercom. Being Mr Kashyap not in chair, Mr Sharma told me to visit the following day or so. I told him that I had been roaming around for a week. I went next day and met Mr Kashyap if AGM had told him to exchange the note, who in turn informed that he had not been told anything. Mr Sharma, AGM gave me his visiting card and also told to give him a ring before visiting to Bank. I rang him several times but no one answered the phone. I went to Bank and met Mr Sharma who told that Mr Kashyap had been hospitalized and currency note could only be exchanged on his return who has not come back till date and Mr ND Sharma got transferred to some other Bank by the time.

6. Finally, I met the new AGM, Mr Jay Shankar on 22.2.2012 who asked me to see Mr Bharat Suri once again but Mr Suri refused once again on the plea mentioned in para 3 above.

7. Keeping in view the harassment so caused by SBI, INA, Vikas Sadan, New Delhi , I would request the authorities concerned to initiate necessary action in this regard immediately.

8. On my complaint, SBI helpline is continuously writing to SBI, INA Vikas Sadan for early resolution but Bank is not bothered.

9. May I request your kind honour to kindly help me in this regard and also take necessary action against Mr AGM, Kashyap and Bharat Suri of State Babnk of India, INA, Vikas Sadan, New Delhi as I am not the first and last victim. Two more people Mr Pawan & Mr Subash are in my notice; (i) Mr Pawan got fake Rs 500.00 currency note and however managed to spent same in the market somehow without complaining to any one, (ii) Mr Subash got Rs 1000.00 fake currency note from the cash counter itself while encashing a cheque for Rs. 30,000.00. On complaining in the Bank at the same time even, the above mentioned team flatly refused to accept/ change the fake note. I don't know how many have suffered/victimized so far and how many will suffer in future. Sir, there is a need to nip evil in the bud and put the culprits (whoever is/are) behind the bars if deemed fit.

10. I shall be ever grateful for this of act of kindness.


11. Copy of e-mails forwarded to helpline SBI and replies so received will be forwarded for your perusal please, if required.


Thanks & regards,

Yours faithfully,


Subedar Major Krishan Lal (Retd),
WZ-898 (2nd Floor), Pankha Road ,
Near Gupta Sweet Shop Nangal Raya,
New Delhi -110046.
Mob : [protected]