[Resolved]  State Bank of India — Reward points

Sir

I use SBI creditcard. I have accumulated 7907 Reward points. In my August bill I found Opening balance (points) as 7907 and Closing balance (points) as 3589. Nothing was redeemed by me. When I enquired with the customer care help line I was told that 4318 points have EXPIRED. I was shocked to know that if I don't redeem my Reward points within 24 months it would expire. I hold other credit cards but to my knowledge none have this kind of policy. Even assuming these conditions are mentioned in the Terms and conditions (usually in 2 points font size) I find this to be unfair trade practice. If SBI does care for the customers they should have the courtesy to call and advice the customer or atlest an email to redeem.

Is there a way to get back my 4318 Reward points which is about RS 3300 !!! :-(

A.V.Bhaskar
Chennai

Reward points — Reduction in reward points

I have accumulated 1141 reward points till June 2008. After June I have not received any statements. Today when I have informed yr Customer Care services that I wish to redeem my reward points I was informed that my reward points is 679 and also informed that points before 24 months are deducted from my total points without any intimation. More over, no where it is mentioned by you that the reward points are valid for 24 months only. I am an SBI credit card holder for the last so many years and I have not yet redeemed any points, neither it strike me also. Pl advise how can I get back my points and redeem it.

In May 2008 I have applied for redemption of 2400 reward points which was supposed to be delivered to my address. I did not receive any such voucher till date. When I lodged a complaint regarding this customer care people said that it was delivered to some “Mr. Chandar” at my address but there is no such person. Till now I have lodged so many complaints the details are below:

Date Complaint No
09/09/2008 [protected]
05/11/2008 [protected]
21/11/2008 [protected]
25/11/2008 [protected] was assured for reintating of points
09/01/2009 [protected] Spoken to Ali assured that someone will call on 10jan09
16/01/2009 [protected] Assured for a call back by today evening
21/01/2008 Spoken to Supervisor Ms Ekta ssured for delivery of gift within 7 days
03/02/2008 Mr. Sunil Kumar Singh Assured for a call back to 4th feb 2009 noon.

They are saying the gift has been delivered but no one in my home has received the gift.

Ref: credit card no. [protected]

I have been using your credit card for last many years. I have observed since last one to one and half year that you are gradually withdrawing many options under reward points one by one making it unattractive to use your credit card. May I know the reason for the same as I find that this is becoming one of the detterent factor in using credit card of yours.

SHRINIVAS BADE

Credit Card — Reward Points

My reward points from ICICI credit card to imint cards was transfered without any information to imint card. The imint ward was not provided to me till now and no one from ICICI is taking care for this.
This case happen for my two credit cards.

Dear Mr. Kumar,

Kindly write to us at [protected]@icicibank.com, with the subject line as ‘Customer Service – Credit Card’. Request you to provide the relevant details of your card, along with your full name and contact details.

We will be glad to assist you.


Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank

I recieved an SBI gold card in the first week of Oct-10. In the covering leetr for this card it was written that "Get one thousand reward poins on first purchase. shop Rs 1000 or more within next 30 days and ger additional 1000 bonus reward points"
Accordingly I made purchase of more than 1000 but I am still to recieve bonus reward point" The covering letter is attached herewith.
My card no is XXXX XXXX XXXX 6430

Awadhesh Kumar
Navi Mumbai

Dear Customer,

We regret the inconvenience you have faced.
We will get in touch with you soon to further understand and address your query.


Sincerely,
SBI Card Cares