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[Resolved]  status eyecare — wrongly accessing custom duty and exploitation of customer by compelling to pay abnormal

I have a question for: TNT Express

My question is about:

wrongly accessing custom duty and exploitation of customer by compelling to pay abnormal
extra ordinary highest handling charges



Dear Sir,
We are retail and wholesale opticians
We had appointed TNT couriers to collect a parcel containing reading glasses 28 pieces

from china.
The Airway No is GD[protected] WW.
The parcel was dispatched along with Proper Invoice.
The total value of the parcel is $12 USD i.e approx INR 480.
However for unknown and unspecified reasons it was accessed of value 6 times more than the

original value i.e instead of Rs.480/= it was accessed as Rs. 2800 and duty was charged

accordingly. Instead of Contacting Us for specifications regarding the Duty and assessment

charges, TNT couriers had accepted the charges without even contacting us.It is TNT's

Duty to have the assessment done strictly according to Invoice value and if not the client

( US ) should be informed for further instructions. The values incurred were totally

unexpected very high.
With the duty charged on 6 times the original amount, the octroi charges were levied on

the higher amount too.
More to add to their total atrocities they have charged a handling charges of Rs. 394.

which is almost equal to the product value.
On complaining for the wrongly charges and worst customer services, TNT Manager did not

even try to resolve any of the problems and said nothing could be done.

Here are the figures.

Original Parcel value : Rs. 480
Accessed value by customs ( without TNT informing us about the same ) : Rs. 2800
Duty Charged :Rs. 412 ( It should have been Around Rs.82 )
Octroi Charged: Rs. 177 ( iT should have been around Rs.32)
Handling Charges: Rs. 394 ( No details provided on how such a high value was charged . The

amount is almost equal to the total parcel value)
Courier Charges : Approx. Rs. 2000

Total charges that should have been occured on Original Value : Approx. Rs. 200 + Courier

Charges
Total charges that is charged on over assessment : Rs 1000 + Courier Charges
i.e. More than 6 times the usual.
As the reading glasses are necessary medical aid product and they are very very low priced

.we do not know how TNT agreed on 6 times the assessment value without intimating us for

the same and more over to that collecting abnormal extremely highest handling charges ?

Last name : shah
First name: pankaj
Gender : Mr
Company : status eyecare
Job title : ceo
Address : shop no 5a, modi chawl, opp plaza asiad plaza, station road, santacruz west, mumbai-400054
House nr : opp seasons show room
Zipcode : 400054
City : mumbai
Country : India
Email : [protected]@gmail.com
Telephone : 26041295
Complaint marked as Resolved Aug 14, 2020
Complaint comments  5 CommentsShareTweet

Comments

Dear Sir,
We are retail and wholesale opticians
We had appointed TNT couriers to collect a parcel containing reading glasses 28 pieces

from china.
The Airway No is GD[protected] WW.
The parcel was dispatched along with Proper Invoice.
The total value of the parcel is $12 USD i.e approx INR 480.
However for unknown and unspecified reasons it was accessed of value 6 times more than the

original value i.e instead of Rs.480/= it was accessed as Rs. 2800 and duty was charged

accordingly. Instead of Contacting Us for specifications regarding the Duty and assessment

charges, TNT couriers had accepted the charges without even contacting us.It is TNT's

Duty to have the assessment done strictly according to Invoice value and if not the client

( US ) should be informed for further instructions. The values incurred were totally

unexpected very high.
With the duty charged on 6 times the original amount, the octroi charges were levied on

the higher amount too.
More to add to their total atrocities they have charged a handling charges of Rs. 394.

which is almost equal to the product value.
On complaining for the wrongly charges and worst customer services, TNT Manager did not

even try to resolve any of the problems and said nothing could be done.

Here are the figures.

Original Parcel value : Rs. 480
Accessed value by customs ( without TNT informing us about the same ) : Rs. 2800
Duty Charged :Rs. 412 ( It should have been Around Rs.82 )
Octroi Charged: Rs. 177 ( iT should have been around Rs.32)
Handling Charges: Rs. 394 ( No details provided on how such a high value was charged . The

amount is almost equal to the total parcel value)
Courier Charges : Approx. Rs. 2000

Total charges that should have been occured on Original Value : Approx. Rs. 200 + Courier

Charges
Total charges that is charged on over assessment : Rs 1000 + Courier Charges
i.e. More than 6 times the usual.
As the reading glasses are necessary medical aid product and they are very very low priced

.we do not know how TNT agreed on 6 times the assessment value without intimating us for

the same and more over to that collecting abnormal extremely highest handling charges ?
The complaint is against TNT couriers and Not Against Status Eye Care.
First of all every one in world is not dis-honest. Our case is

genuine. we had been sent samples of non prescription reading

glasses by overseas manufacturers.As the products which are

medical aid products which are used by common people who can

not afford to pay luxury spectacles made to order.

To day once again under The TNT track no. is CT[protected]CN.

which was sent by

China manufacturer along with proper invoice on which custom

duty was to be charged, but instead of charging duty based

on invoice value . Instead of that it was paid accessing

product value very very high ( more than 10 times ) it was

paid without informing us. This is second time within this

week. In previous parcel which was received on dt 13/3/08

under your receipt no 86117 same way duty was paid accessing

value of goods Rs 2800/= how ever it's original value is Rs

480/=. same way handling charges also added is extremely

very high for both the consignments.

status eyecare — Wrongly assessed EXTREMELY HIGH CUSTOM DUTY

We are retail and wholesale opticians
Manufacturer of Taiwan had sent one parcel through EMS No : EE[protected]TW on date : 4/ 10 /08 which is delivered to us VERY VERY LATE today only on date : 22/11/08
Item Number: EE[protected]TW
Value of the samples eyeglass accessories/reading glasses is US $19 only, which can be calculated around Rs950/= and as per custom duty tariff custom duty should be accessed less than Rs600/ but while we received EMS parcel through postman We had to pay Rs2002/ we donot how AND ON WHAT BASIS, custom officer have accessed this much EXTREMELY HIGH DUTY ?

Please let us know the details to whom we can complain about this problem ?

Thanks,

Pankaj Shah
Dear Sir,
We are retail and wholesale opticians
Manufacturer of Taiwan had sent one parcel through EMS No : EE[protected]TW on date : 4/ 10 /08 which is delivered to us VERY VERY LATE today only on date : 22/11/08
Item Number: EE[protected]TW

Value of the samples eyeglass accessories/reading glasses is US $19 only, which can be calculated around Rs950/= and as per custom duty tariff custom duty should be accessed less than Rs600/ but while we received EMS parcel through postman We had to pay Rs2002/ we donot how AND ON WHAT BASIS, custom officer have accessed this much EXTREMELY HIGH DUTY ?

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