[Resolved] status eyecare — wrongly accessing custom duty and exploitation of customer by compelling to pay abnormal
I have a question for: TNT Express
My question is about:
wrongly accessing custom duty and exploitation of customer by compelling to pay abnormal
extra ordinary highest handling charges
We are retail and wholesale opticians
We had appointed TNT couriers to collect a parcel containing reading glasses 28 pieces
The Airway No is GD[protected] WW.
The parcel was dispatched along with Proper Invoice.
The total value of the parcel is $12 USD i.e approx INR 480.
However for unknown and unspecified reasons it was accessed of value 6 times more than the
original value i.e instead of Rs.480/= it was accessed as Rs. 2800 and duty was charged
accordingly. Instead of Contacting Us for specifications regarding the Duty and assessment
charges, TNT couriers had accepted the charges without even contacting us.It is TNT's
Duty to have the assessment done strictly according to Invoice value and if not the client
( US ) should be informed for further instructions. The values incurred were totally
unexpected very high.
With the duty charged on 6 times the original amount, the octroi charges were levied on
the higher amount too.
More to add to their total atrocities they have charged a handling charges of Rs. 394.
which is almost equal to the product value.
On complaining for the wrongly charges and worst customer services, TNT Manager did not
even try to resolve any of the problems and said nothing could be done.
Here are the figures.
Original Parcel value : Rs. 480
Accessed value by customs ( without TNT informing us about the same ) : Rs. 2800
Duty Charged :Rs. 412 ( It should have been Around Rs.82 )
Octroi Charged: Rs. 177 ( iT should have been around Rs.32)
Handling Charges: Rs. 394 ( No details provided on how such a high value was charged . The
amount is almost equal to the total parcel value)
Courier Charges : Approx. Rs. 2000
Total charges that should have been occured on Original Value : Approx. Rs. 200 + Courier
Total charges that is charged on over assessment : Rs 1000 + Courier Charges
i.e. More than 6 times the usual.
As the reading glasses are necessary medical aid product and they are very very low priced
.we do not know how TNT agreed on 6 times the assessment value without intimating us for
the same and more over to that collecting abnormal extremely highest handling charges ?
Last name : shah
First name: pankaj
Gender : Mr
Company : status eyecare
Job title : ceo
Address : shop no 5a, modi chawl, opp plaza asiad plaza, station road, santacruz west, mumbai-400054
House nr : opp seasons show room
Zipcode : 400054
City : mumbai
Country : India
Email : [protected]@gmail.com
Telephone : 26041295
Complaint marked as Resolved Aug 14, 2020