[Resolved] Stovekraft Pvt. Ltd. — Manufacturing Defect In Gilma Glass Gas Stove

Gauravkumar02

from Pune, Maharashtra

Address:

Karnataka

Dear Sir,

Please find the below case history. There is a manufacturing defect in Gilma Gas Stove. This gas stove can brust into pieces which can cost life to the users. Even after so many reminders to the concerned authorities of Stove Craft and Gilma they didn't bother to respond. Kindly go through the case history and take appropriate actions aginst Stove Kraft Pvt. Ltd. and Gilma. Manufacturing of Gilma Glass Gas Stove should be stoped in the interest of the users.

Regards:

Gaurav Kumar
State Head - Karnataka
Bajaj Allianz Life Ins. Co. Ltd.
Contact Number- [protected]

-----Original Message-----
From: Gaurav Kumar/Alternate Channel/K03/Life/Allianz-IN
Sent: Monday, January 03, 2011 6:01 PM
To: hiremath; Keshava Murthy
Cc: Gopakumar; pigeon.[protected]@stovekraft.com; ranganath si r
Subject: RE: Defective Gas Stove

Dear Mr. Keshava Murthy,

Even after 5 days my problem has not been resolved. One person from Gilma has came today and seen broken stove and told that this stove was not sold by his showroom. As i informed in my previous mail that i dont have any additional gas stove, so because of delay in service I purchased new gas stove. Now I am forced to file a complaint in consumer court against manufacturing defect of gilma glass stove. Gilma should immediately stop manufacturing and selling such type of defective gas stoves which can cost to the consumers life.

Please provide mail id of top management of Gilma. I would like to inform them about the poor service and manufacturing defect before fileing the case with consumer court.

Regards

Gaurav Kumar
State Head - Karnataka
Bajaj Allianz Life Ins. Co. Ltd.
Contact Number- [protected]

-----Original Message-----
From: Gaurav Kumar/Alternate Channel/K03/Life/Allianz-IN
Sent: 30/12/2010, 4:51 pm
To: hiremath; Keshava Murthy
Cc: Gopakumar; pigeon.[protected]@stovekraft.com; ranganath sir
Subject: RE: Defective Gas Stove

Dear Mr. Keshava Murthy,

Please find the case history which I had informed just after incident.

-----Original Message-----
From: Gaurav Kumar/Alternate Channel/K03/Life/Allianz-IN
Sent: Wednesday, December 29, 2010 9:37 PM
To: [protected]@stovekraft.com
Subject: Defective Gas Stove

Dear Stovekraft Pvt Ltd.

I had purchased a Gilma Gas Stove ( GST3B Cooking Hob) on 03 Jan 2010. Today while cooking, suddenly gas stove has broken down in pieces with blast. Luckily nothing has happened to my wife because she was at 2 meter distance from the stove. Please look into it seriously and rectify the kind of defects which can cost to life. Please do immediate replacement as we don't have any other gas stove in our house. I am expecting fast and timely response.

Regards
Gaurav Kumar
State Head - Karnataka
Bajaj Allianz Life Ins Co. Ltd.
Contact Number- [protected]

-----Original Message-----
From: hiremath [mailto:[protected]@stovekraft.com]
Sent: Thursday, December 30, 2010 4:21 PM
To: Keshava Murthy
Cc: Gopakumar; pigeon.[protected]@stovekraft.com; Gaurav Kumar/Alternate Channel/K03/Life/Allianz-IN; ranganath sir
Subject: Re: Defective Gas Stove

Dear Mr.Keshavmurthy,

Kindly arrange to attend and solve this customer problem at an earliest.

With regards

G.B.Hiremath
Service Head
Stovekraft pvt Ltd,
Harohalli,Bangalore.
Ph:[protected] /111
Mobile: +[protected]
email: [protected]@stovekraft.com

----- Original Message -----
From: "Gaurav Kumar/Alternate Channel/K03/Life/Allianz-IN"
<Gaurav.[protected]@bajajallianz.co.in>
To: "hiremath" <[protected]@stovekraft.com>
Cc: "Gopakumar" <[protected]@stovekraft.com>; <pigeon.[protected]@stovekraft.com>
Sent: Thursday, December 30, 2010 1:45 PM
Subject: RE: Defective Gas Stove

Dear Hiremath,

Thanks for your reply. But complaint is for Gilma stove not for Pigeon.

I am looking for the replacement of Gilma glass stove base with metal base.
I have gone through the history of complaint about Gilma glass solve.
Similar kind of complaint has been made by several customers which is even filed with consumer court. Such type of manufacturing defect can cause sever injury to the users, which should be immediately rectified in the intrest o[censored]sers safety. Hope complaint should be solved on priority with right solution.

Regards
Gaurav Kumar
State Head - Karnataka
Bajaj Allianz Life Ins. Co. Ltd.
Contact Number- [protected]

-----Original Message-----
From: hiremath
Sent: 30/12/2010, 1:20 pm
To: Gaurav Kumar/Alternate Channel/K03/Life/Allianz-IN
Cc: Gopakumar; pigeon.[protected]@stovekraft.com
Subject: Re: Defective Gas Stove

Dear Sir,

Thank you for purchasing the pigeon product, we are very sorry for the inconvineance caused.

We have service centre in Jayanagar,Bangalore, and the contact detail are as follows.

You will receive the call from our sevice centre,we have already imformed our service personnel to call you and find the problem along with residence address.

Thanks & Regards

Name: Mr. Panchakshari
No :[protected]
2665 0197

Thanks & Regards

G.B.Hiremath
Service Head
Stovekraft pvt Ltd,
Harohalli,Bangalore.
Ph:[protected] /111
Mobile: +[protected]
email: [protected]@stovekraft.com

----- Original Message -----
From: "Gopakumar" <[protected]@stovekraft.com>
To: <pigeon.[protected]@stovekraft.com>
Cc: <[protected]@stovekraft.com>
Sent: Thursday, December 30, 2010 12:43 PM
Subject: Fw: Defective Gas Stove

>
> ----- Original Message -----
> From: "Gaurav Kumar/Alternate Channel/K03/Life/Allianz-IN"
> <Gaurav.[protected]@bajajallianz.co.in>
> To: <[protected]@stovekraft.com>
> Sent: Wednesday, December 29, 2010 9:59 PM
> Subject: Defective Gas Stove
>
>
>
> Dear Stovekraft Pvt. Ltd,
>
> Please find picture of broken gas stove.
>
> Regards
> Gaurav Kumar
> State Head - Karnataka
> Bajaj Allianz Life Ins. Co. Ltd.
> Contact Number- [protected]
>

+1 photos

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Uva

from Chennai, Tamil Nadu

Hi

I had purchased Pigeon stove on 02/12/2010. And having a power problem, we gave our induction stove for repair to a customer service on 07th Feb 2011. But Still they give any Solution for that. Each time i called and ask, they told us there is no parts. We have made many phone calls to Banglore and this customer service at chennai. But the Banglore Phone number there is no response.

Now I have lost the utmost good faith on the Pigeon service center and the product, also I have suffered lot in this regard. I’m highly dissatisfied with the Pigeon induction Stove and service, and I’m not in the position to pursue with your (poor) service. I never seen and heard such a POOR SERVICE in my lifetime.

Please do the Need full.

Date Of Purchased: 02/12/2010.

My Service Slip Number: 5482

Service Address: G.K. Electronics

6/33, West Sivan Koil St, Arcot Road,

Vadapalani, Chennai-600026

Ph 23650542.

My Mobile No. [protected]

deepamala

from Madurai, Tamil Nadu

i had purchased a gilma chiminey and the produduct name is viva60. i had purchased this chiminey from park wood, madurai. i purchased on 10-sep-2012 and installed on the same date.from the date of installation it has been cerating huge noise during the use. i have been complaining several and repeated complaints but no action is taken so far, not even responded to our complaint. i have also given complaint to the trade enquiry, Mr. Venkatesh. still nobody comes to solve this problem. this is a real distuabence and creats lots of physical strqains and more of mental strains. we are totally diappointed with your service and thought even to the core of aproaching consumer court. hope you understand us and hope you will do the necessary...

achyut.sawant

Its been one month I launch complaint against Pigeon Rapido Aspira Hybrid Induction Cooktop, which stopped working within month after purchasing, but still no response from stovekraft, My complaint number is 90091.
And I launced it on 9/10/2013 and today is 7/10/2013

Bobby Uday Gupta

from New Delhi, Delhi

This Complaint is regarding Gilma Stove which we have taken in 18 months ago. We suddenly found a big Blast on Stove, when cooking is in progress on stove, my Parent just came out of kitchen, or else all the glasses of stove might have pierced into the body. The situation is such a dangerous, it seems like a terrorist blast, all pieces of that top glass spreaded all over the kitchen and hall. Fortunately we were just out of big danger if not all the glasses might have pierced in to face, eyes and body. Though we lodged a complaint, the Hyderabad Divisional Manager Mr. Suresh Is speaking in such a irresponsible manner giving a pathetic bludy coments like "If we drive on road, a small stone might break a car glass what can we do". Is this a comment, does he know that how can a mother/ wife can cook confidently with a lot of trust on gas stove, where we have faced a terrible situation. But Gilma company must aware of their glass material which they have used is a dangerous one, which is not a heat resistant. Please don't trust the gas stoves blindly with glasses, companies are deceiving consumers as a heat resistant Gas Stoves with Glasses, where they will not bare the heat and suddenly blasts into pieces. "GILMA (Sovekraft) Please use the heat resistant glasses and don't play with our lives, we are with families"