[Resolved]  SU-Kam Power Systems Ltd. — Low battery backup of Su-Kam Battery

I have purchased Su Kam Battery 800VA inverter and battery on 25/09/20007 with 18 months battery warranty from an authorised dealer of comapny at Srinagar. Now presently I am experiencing the problem of low battery back up with the Su kam battery.I contacted local service centre in Srinagar regarding this issue but they categorically refused to check it as the battery is out of warranty even I agreed to pay the charges for the same.Then I sent an email to customer care of Su Kam on 20 th December2009 regarding the same problem and they gave assurance of resolving the issue but nothing happened.Now on 16 th March 2010 I contacted customer care executive on phone who told me that the service is chargeable as the battery is out of warranty which I agreed and she assued that the service engineer will attent my complaint no.[protected] after two days.However the service engineer did not attend the problem and I again contacted the customer care executive who told me no support service is available for out of warranty Su Kam batteries.I strongly feel that the Su Kam Power Systems is defrauding the customers with this approach while not providing servicing facilities for the out of warranty products.The product information is as under

Inverter model no. :M-HUPS(S/W)
Serila No.[protected]K
Capacity :800VA/12V

Battery Model :HA150C
Battery Serial no. :F1100683