[Resolved]  Sugama Travels — Attitude of manager and Worst bus

Address:

Bangalore, Karnataka

Hi All,


Worst experience we had on travelling with Sugama bus, From Bangalore to Udupi.

The Attitude of the So called Manager was like he was the owner of whole transport in state, and we are boarding his bus as we dont have any choice.

The Travel was from Bangalore to Udupi bus stand. and bus started 10 min late and in 15 min bus was stopped near Sujatha near rajkumar road, when we enquired with driver, we came to know, Bus had a problem and it needs to be fixed, Also he said that bus had this issue from morning but they had not fixed that. when we call up the office, they give the usual answer that they will send the mechanic and they cannot provide the alternate bus, and we need to Waite for 2 hrs. The Manager came to spot and we asked him why was this issue, he started abusing the customers and asked us, he cannot take the bus and we can do what ever we want, People in bus got angry and started fight with him, He started telling they cannot guarantee any thing on their bus, and said us that , when our life is only not permanent then how can we assure bus, The attitude was like did not do any mistakes and he will serve like this only, Being Service based company, how can he talk like that, He said he cannot repair also, Finally he went some where and police(cheeta) came to location, when they heard the query o[censored]s, Police called him and asked him to repair bus or to arrange a other one, then finally he turned up with some solution and in one hr bus was ready, Some high level of Sugama also came , but they did not reveal the identity, Bus started and in Navarang they had a same seat booked for two persons and again the fight started, Some how agent managed to convince the passengers and we started again, In middle bus was empty without diesel and again we had to Waite for driver to get the fuel.

One of the worst EXPE with Sugama, Bus Number, KA01 AA 6426.
Worst customer interaction and people dont know how to talk to customers also.


Regards,
Dhananjaya