[Resolved] Sun Direct DTH Set Top Box — Su Direct DTH Set Top Box tool for repair not returned or not replaced | |||
Hi, Am Sudhakar and am living @ Hyderabad now. I bought sun direct HD here in Sept 2011. It was giving problem every month since the first time installation not set properly. Every month I have to raise a complaint thru customer care and technician will after 15 days of complaint and adjust the direction and collect Rs.250. this is old story Now I have fallen into new problem. June 1st 2012 Sun direct introduced 2 new HD channels since then the problem started (problem started on 30th May itself). I was not getting channels for 1 hour and all channels coming for 5 mins then blue color screen displayed for another 5 mins then again no channels. I have raised complaint after that the distributor called Thirupathi Enterprises came to home and took the set top box for repair. Its been 20 days(today 19th June) now the set top box was not repaired and not returned and no replacement has been given to me till . Am keep calling customer care/ distributor and nodal offer as well on daily basis no response am getting. Customer care is saying I cant temporarily stop the connection as well. Here am loosing the validity as well without watching the TV. Thi is kind of fraud and corruption and cheating. Instread they can go to any road and beg then they can get enough money to eat. Here at Hyderabad our family suffers a lot since they dont have any other entertainment here Please help me to get the set top box or help me to surrender the connection as well. anything would be fine for me Details: Name Sudhakar smart card: [protected] Subscription: Sundirect HD Tamil value pack Distributor: Thirupathi Enterprises My Contact: (0)[protected] Thanks, Sudhakar Was this information helpful? | |||
Aug 17, 2016 Complaint marked as Resolved resolved | |||
 3 Comments | |||
Comments
Sun Direct DTH Set Top Box — New Set Top Box
I have purchased sun DTH on 15.11.2010 from the distributor Simpak Electronics, Har Nagar, Ashram, New Delhi. The smart card number is [protected]. The set top box no. P[protected]. From 19th November on wards the receiver is not working.I have been complaining for the past 15 days, No technician has come and to re-align the STB.Anil kumar
[protected]
Again Sudhakar, This is ridiculous. I did not get the HD STB still it has been a month now. Is that really problem with distributor (Thirupathi enterprises, Hyderabad) or SUN is not capable of running DTH business. They just loot money without any service? I really do not understand this business here and there was no reply from nodal office as well since am keep sending mails almost everyday
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Sun Direct DTH Set Top Box — not received dth set top box
i have purchased asus windows mobile at sangetha mobile store on july1.as per the specifications i have sent all the required documents.it is said a maximum of 4 weeks to the delivery of dth, but till now i have not recieved any delivery.i hope that this complaint will revoke a punctual response from the authorities.hoping for a swift and speedy action.